Executive Innovation: The Evolution Of Customer Experience & Sales

Welcome to this week's healthcare Knowledge Knugget! As a part of "The Executive Innovation Show" podcast, we're bringing you hot topics, game-changing ideas, the best telehealth practices and tips all while answering questions that we receive each week. During today's topic, Carrie Chitsey talks about HIPAA & telehealth waivers during the pandemic and what to plan for next.With HIPAA waivers and telehealth waivers on the brink of expiration healthcare organizations are scrambling right now. We're going to break down what we know, what we think is going to happen, and what you need to do about it. HIPAA compliance was temporarily lifted during the middle of COVID for healthcare organizations. Doctors and clinicians were implementing Skype, Zoom, Google Duo, and more for their patient appointments. While these platforms provided a temporary aid for those who couldn't get true telehealth solutions, these platforms have proven not be a permanent solution to the problems we

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about what telehealth means to her.What Telehealth Means to MeTo get started, I'm going to talk about what I see when I look at telehealth and why it’s truly meaningful to me.. Also, I’m going to give some specific use cases as to how telehealth has helped me, and how it can help others, as well as why I started a telehealth company in the first place. To me, telehealth means convenience. It means better patient outcomes. And most importantly, it means an overall better caregiver experience. Telehealth Simplifies the Experience for Caregivers and Chronic Care PatientsHaving gone through the hospice and skilled nursing facilities experience as the primary caregiver for my grandmother, telehe

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about the advantages and disadvantages to telehealth in rural areas.Benefits of Telehealth in Rural AreasCOVID has shed much light on providing telehealth to demographics that generally weren't being served via telehealth before. This includes the Medicaid and Medicare populations and the rural demographics, who didn't have access to specialty medicine or emergency medicine without traveling long distances, 30 or 40 miles for an appointment. Telehealth has decreased driving time for patients significantly living in rural areas. This has enabled more convenience for those patients' routine visits while providing better care access.Barriers to Telehealth in Rural AreasRegarding the

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about pediatric telehealth solutions.Pediatric Telehealth vs. Telemedicine for ChildrenThere are notable differences between telemedicine and telehealth for children - and they're not the same. In the telehealth industry, pediatrics has been a significant focus on parents and the convenience that pediatrics telehealth solutions provide for them and their children. Whether it's 10 p.m., or during the day loading up the kids, getting them into the pediatrics physician's office, for routine, low acuity visits can be hectic and stressful. Being able to still see their primary health care physician is critical. The good news is that a lot of this can be addressed and is being addressed

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about how telehealth is used in healthcare and critical components of developing new patient workflows. We have seen a ton of lessons learned during COVID. A lot of practices, urgent care clinics, behavioral health, really anything across the board, had to overnight learn new patient workflows. In today’s Knowledge Knugget, we’re going to be covering “10 Things to Consider When Using Telehealth: Patient and Provider Workflows”. Front Staff Patient Experience Patient PreferenceInsurance CopaysAfter Hours Follow Up Appointments New Patient ConsultsProvider Scheduling Provider Windshield TimeTraining and Technology If you ruled out telehealth during COVID and you miss some of these steps, now's a great time to go back and fine-t

https://onetouchtelehealth.com/post/telehealth-in-nephrologyWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about telehealth in nephrology. Telehealth has seen a huge rise in nephrologists and renal care adoption. COVID has forced telehealth and it will be here to stay post-COVID. We are going to go over 7 main areas in which we’ve seen telehealth being used successfully in renal care. 1. Keeping Vulnerable Patients Safe When you have a very vulnerable population that still has to go to dialysis three times a week, how do you keep the physicians and patients safe?2. Dietitians for New Renal Patients How do you communicate a very important factor for renal patients? Their diet. Telehealth gives dietitians the ability to mobilize and virtualize: Home Dialysis Patients Patients in Facilities Conversa

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Tim Spooner. Tim Spooner is a CEO and Physical Therapist, a self-insured owner of Spooner Physical Therapy with 22 locations, and founder of Spooner MSD Solutions. Tim is on the front lines fighting for employers to receive the best care, at the best price for their employees. As both a buyer and provider of healthcare, Tim is in a unique position to understand the obstacles many employers face when it comes to medical overspend.Listen to this episode of The Executive Innovation Show Podcast as we discuss: Overnight, healthcare executives had to detect and comprehend how to keep patients safe during this Coronavirus pandemic. From virtual payments to virtual care, the healthcare industry had to adapt. Tim Spooner describes their strategic moves across locations to keep patients out of the waiting room and ER. There are a lot of lessons learned from C

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. During today’s topic, Carrie Chitsey talks about how telemedicine improves the quality of care for patients. Improve Access to Care for Chronic Care Patients As we look at a post COVID world, how has telehealth improved the quality of care for patients? With forced telehealth adoption of both patients and physicians, this has really shed a light on access to care for those who live in rural demographics, FQHCs, and population health who may have not had access to care previously. With COVID, and the effort to keep patients safe, this prompted Medicare and Medicaid to unlock codes and make care more accessible while keeping patients at home and safe. Improving Patient Quality of Care with Telehealth Now, you see specialty providers who have moved to 80 to 90% telemedicine

Read the blog here. Welcome to today's Knowledge Knugget, as a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During this week's segment, Justin Knott, President of Intrepy Marketing answers the question - how to market your telemedicine solution. How to Market Your Telemedicine Solution So you've picked a telemedicine software, which almost every practice has at this point. If you haven't, you need to get on that very quickly, so you can open your digital doors and start seeing patients again.As a healthcare marketing agency these tips have been really effective, helping practices adapt to the technology, increase patient retention, start seeing more patients, and scale their telemedicine visits. Tip #1 - Place an Announcement on Your WebsiteIt's super easy, but surprisingly people are just still not doing it is you got to get the information up on your practice web

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host Carrie Chitsey, with Becky Brown and Rebecca Werner. For #MentalHealthAwarenessMonth, listen to Mental Health COVID: Behind the Front Lines – Seniors & First Responders. Becky Brown, LCSW, SUDC has been working with Valley Behavioral Health since 1997 in various capacities, including both clinical and operational. She is now the Chief Operating Officer and has used her expertise to support the operations team and the continued growth of the company as the healthcare landscape continues to rapidly change. Rebecca Werner is the Chief of Operations for Whitemarsh Community Ambulance Association (WCAA), the primary 911 Advanced Life Support (ALS) ambulance serving Whitemarsh Township in Montgomery County Pennsylvania. Listen to this episode of The Executive Innovation Show Podcast as we discuss: The mental health crisis has risen with the recent COVID pandemic. We talk wi

Read the blog here. Welcome to today's special edition Knowledge Knugget during Mental Health Awareness Month. During this week's segment, Carrie Chitsey answers the questions, what is telepsychiatry and why is there a rising demand pre and post COVID. What is Telepsychiatry? Telepsychiatry is normally referred to when talking about the psychiatric assessment and/or evaluation of a patient via telehealth. This can be in the form of a psychiatrist to the patient, regardless of the location.It can also be referred to the psychiatry consultation in regards to medication management, either prescribing medication or ongoing the continuum of care.You may have also heard it being referred to as provider to provider. We are seeing more and more where you have a facility, primary care physician, or an ER doctor that is doing consultations with psychiatry or a telepsych consult. Where is The Need for Telepsychiatry? With the shortage of rural access to mental health, there's been an increase in the need

Read the Blog HereWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During today’s topic, Dr. Shikha Jain, MD talks about how telehealth is being used in oncology during COVID-19. Dr. Shikha Jain, MD is an assistant professor of medicine in the Division of Hematology and Oncology and the physician director of social media and communication at the Rush University Cancer Center.Dr. Shikha Jain, MD goes through some great use cases that they're doing during COVID and really what is the future of telehealth for cancer care post-pandemic.As we look at this patient population who's highly prone with low immune systems, it really is critical to keep them at home. We should use telehealth as follow-ups to their chemo, to the radiation. Allowing the oncologist to be able to prioritize who they actually need to physically see and who the

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Dr. Tim Ihrig and Kim Kuebler. Timothy Ihrig, M.D., M.A. is Chief Medical Officer at Crossroads Hospice and Palliative Care. He is the founder and CEO of Ihrig MD & Associates. Dr. Kim Kuebler is the Founder and Director of the Multiple Chronic Conditions Resource Center, highlighted by the U.S. Dept of Health and Human Services for providing interdisciplinary resources to improve care for the largest and fastest-growing U.S. patient populations. Listen to this episode of The Executive Innovation Show Podcast as we discuss: Today we talk with two doctors who are on the front lines of palliative and hospice care, Dr. Tim Ihrig and Dr. Kim Kuebler. With more seniors looking to age at home, how has this changed the industry? Listen to this in-depth conversation about the future of palliative care and how virtual care is making a huge impact. Should

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Chantell Preston. Chantell Preston is the Chief Executive Officer and a founding partner of Facilities Management Group who operates multiple freestanding emergency rooms and hospitals located in Texas and Nevada. Chantell is also an avid investor in technology based healthcare companies as well as a Lead Partner for The Active Aging and Longevity Fund for Portfolia Venture Capital. Listen to this episode of The Executive Innovation Show Podcast as we discuss: How has the coronavirus shifted ERs around the country to not only keep patients safe but also their employees? Listen as Chantell Preston details the steps taken to transform the ER from brick and mortar to adding telehealth for virtual care. While COVID-19 has led to an increase in emergency room visits, Preston reminds us that other patients will still have emergencies. How can your ER accommodate these patient

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey,  with Dr. Brian Bluth (Bluth Medical Associates, LLC). Dr. Brian Bluth is trained and board-certified in family medicine. He is the owner and sole-practitioner in private practice since 2009 in rural Oklahoma. He gained interest in rural medicine while in residency in Des Moines Iowa. He especially loved the aspect of full-spectrum medicine the rural setting allows for, including traditional outpatient care, inpatient care, ER coverage, Obstetrics, pediatrics, geriatrics including nursing home director, and surgical procedures including colonoscopy, EGD and laparoscopic surgeries.Listen to this episode of The Executive Innovation Show Podcast as we discuss: As the Coronavirus becomes more widespread across the country, we talk with Dr. Brian Bluth, a family medicine doctor, about the changes he's seen across the healthcare ecosystem this past week and a half. With the e

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things healthcare! We dive deeper into their healthcare preferences for PCPs, how they like to be communicated with and more. Listen to “Understanding Gen Z: Healthcare Preferences (Part 3)” as we discuss the following: A lot is going on in healthcare right now. There has been a noticeable shift from going to your primary doctor with more urgent care and retail clinics popping up. You can even go to your local pharmacy to be seen for a cold, sinus issues, etc. And now with healthcare technology like telehealth being accepted by private insurance, the landscape has truly changed. What is Gen Z’s preference for seeing a doctor for minor ailments such as the cold or flu? Would they rather make an appointment with th

Read the Blog HereWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic is one you’ve seen all over the news, the coronavirus. We have gotten tons of requests and it has truly been a floodgate in the telehealth business since Trump’s 8.3 Billion bill that was passed on Friday. This bill lifts the previous telehealth restrictions in Medicare for the Coronavirus. Everyone is going full-court press and trying to figure out how to keep seniors at home and safe in lieu of coming into the ER, clinics and to doctor’s offices waiting rooms. So what does that mean? As you know there have been a lot of positive changes for the telehealth reimbursement in 2019 with payer support. In addition, to Medicare Advantage that went into effect in January of 2020. But what does that mean with these new restrictions lifted?If you are a practice group

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things banking! What are these Gen Z’s banking preferences and what are they truly looking for in a banking relationship? Listen to “Understanding Gen Z: Banking Preferences (Part 2)” as we discuss the following: We kick off the show by understanding these Gen Zs’ banking preferences and why. We get answers on when they first got their checking accounts and debit cards. Do they prefer big traditional banks or would they rather use a community bank or a local credit union? What draws Gen Zs to become bank customers? While a mobile app is table stakes across the industry what other technologies does this generation find necessary? Listen to find out what your bank needs to have to attract these Gen Z customers.Secu

Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Carol Ermis.Carol Ermis is the Revenue Cycle Director for Orthopaedic Specialist of Austin in Austin, Texas. She has worked in the field of medical billing and coding for 20 years with the last 14 years being dedicated to the revenue cycle of orthopedic surgery.Hear her answers to the following questions: What are the patient types that make the most sense to use telehealth for consultations in orthopedics?It makes sense to use telehealth for patients who live far away from the office and patients who live in rural areas where there's often a shortage of specialists. It may also make sense for patients who live out of the state or for patients who don't have transportation available to them to come to the office. Patients who are in a nursing home or who h

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews and One Touch Video Chat.  During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s how they like to communicate, think about college and what they are looking for in an employer.Listen to “Understanding Gen Z: Communication and Hiring Trends (Part 1)” as we discuss the following: During our live studio recording, we ask these Gen Zs about their communication preferences, how they use the internet and mobile phone today. Do they prefer to download apps for one time use or just visit the mobile website? With storage space on their cell phones being a premium, does every companies' app get a download? When did they get their first cell phones? At a much younger age than you or I, our teen guests discuss the grade they got their first phone and why. Listen to the podcast as we