Executive Innovation: The Evolution Of Customer Experience & Sales

Host Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinking about from the consumers' point of view on Customer Experience. They talk financial services, insurance, healthcare, retail and field services. Learn how "good customer service" does not work anymore and how to think of customer service from the "consumer lense". Is retail in a state of "disruption"? What executives should be strategically thinking in terms of mobile video technology to deliver that "one to one" experience. Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells talks with CEO of Investar Bank John D'Angelo, a top publicly traded community bank (ISTR) over $1B in assets. John talks about what keeps him up at night, what banking executives should be thinking about when it comes to acquiring new customers and servicing your current consumers'. John discusses how mobile video banking technology changes his strategy on branch expansion, growth and servicing their customers. Any executive in the banking community will not want to miss this podcast! Learn more about video bankingSupport the show (http://www.helpinghumans.care)

Carrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years. He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience. Where is the industry headed with chatbots and why the human connection is critical to great customer service? Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other industries. We talk about his latest book: Customer Experience: What, How and Why Now. Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and consumers connect. Understand what executives should be thinking about in new customer acquisition and servicing their customers. Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells & Sean Erickson talk about how consumer behaviors have changed with the use of technology and increased expectation. They talk about the innovation in global banking and the future of the banking relationship. This is the Part 1 in a two part podcast series. Sean is a seasoned executive with past leadership roles in Teletech, MCI, Dell, Sitel and Big 5 Consulting. Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells & Peter Ryan talk innovation in banking, insurance and contact centers with the use of video chat technology. Peter Ryan is recognized as one of the prestigious Best Respected Contact Center Professional in 2015, Fonolo’s Top 16 Analysts Covering Customer Experience and highly sought after speaker. Support the show (http://www.helpinghumans.care)