Executive Innovation: The Evolution Of Customer Experience & Sales

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about how telehealth is used in healthcare and critical components of developing new patient workflows. We have seen a ton of lessons learned during COVID. A lot of practices, urgent care clinics, behavioral health, really anything across the board, had to overnight learn new patient workflows. In today’s Knowledge Knugget, we’re going to be covering “10 Things to Consider When Using Telehealth: Patient and Provider Workflows”. Front Staff Patient Experience Patient PreferenceInsurance CopaysAfter Hours Follow Up Appointments New Patient ConsultsProvider Scheduling Provider Windshield TimeTraining and Technology If you ruled out telehealth during COVID and you miss some of these steps, now's a great time to go back and fine-t