Executive Innovation: The Evolution Of Customer Experience & Sales

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Richard Harris.Dr. Richard Harris is the Founder of Great Health and Wellness, a personalized medicine company in Houston, Texas. He is both a physician and a pharmacist. Today he is going to talk about how you can extend telepharmacy into the home, the future role of the pharmacist and how to improve health through prescription adherence. Lastly, we’ll be talking about genetics testing. Is this telehealth service of telegenetics best staffed by physicians or by pharmacists? What role can pharmacists play in patients’ supplements and diet? Dr. Harris believes that pharmacists can play an extremely large role in this area and that will allow them to practice at the top of their license. Hear what else he has to say by listening. How can pharma

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, talks with Dr. Sina Haeri and Dr. Annelise Swigert. Dr. Sina Haeri is board-certified in maternal-fetal medicine and obstetrics and gynecology and served as a surgeon in the U.S. Army, currently working with Access Physicians, Dr. Annelise Skor Swigert is a board-certified Ob/Gyn. She is a leader, both locally and nationally, in women’s health care initiatives. She is currently the CEO of Premier Ob/Gyn of MN.Listen to “Virtual Primary Care in Women's Health” as we discuss the following: In this podcast, we talk about all things women’s health. What are these physicians seeing on the front lines in women’s health? Listen as Carrie Chitsey, Dr. Sina Haeri, and Dr. Annelise Swigert discuss how women’s health has changed over the past few years from communication preferences to certain generational changes. Dr. Sina Haeri talks about today’s generationa

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Valentine Ugwu. He is going to talk about specific use cases of telemedicine in prenatal care.Dr. Valentine Ugwu is an OBGYN -Full Fellow of American College of OBGYN’s (ACOG) and a Board-Certified Primary Care Physician. Also, he has a Master’s in Business Administration (MBA). His health care experience spans about 23-years.Listen and or watch the Knowledge Knugget above as Dr. Valentine Ugwu answers the following questions discussing the benefits of telemedicine for prenatal care:How can telemedicine in prenatal care help rural areas to have more frequent visits with patients? Pregnancy should be a wonderful time for a mother and her unborn baby but can be challenging without the support and medical care needed as can be provided with pren

Read the BlogWelcome to this week’s healthcare Knowledge Knugget! Today, we will be talking about the 10 Telemental Health Benefits and Use Cases. Watch the video to learn more about how people are using telemental health and some very specific uses cases? Mental Health How can telemental health reduce those no show rates? It allows you to look at somebody that's coming in for therapy sessions once a week, whatever it may be and allowing them for certain times and appointment times to be able to do that through video telehealth. Senior CareA lot of seniors are going through mental health issues and they don't know how to explain it. Being able to do video appointments in the comfort of their own home and talking to them about things like depression or anxiety from retiring or being in isolation. Youth Mental HealthAttending an in-person youth mental health appointment is a double-edged sword. With telehealth technology and telemental technology being browser-based, the school doesn't have to bu

Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast, hear host, Carrie Chitsey, talk with Matt Revord of Potbelly Sandwich Works. Matt Revord has been with Potbelly for 14 years in various roles including Chief Legal Officer and Chief People Officer. Listen to “Filling Your Belly with Culture: In-Depth with Potbelly” as we discuss: Matt Revord gives us the breakdown of the very unique beginnings of Potbelly Sandwich Works. Did you know that it started as an antique store? Listen as we learn about the concept of Potbelly and its rise in popularity across the United States to becoming a publicly-traded company in 2013. Now operating in over 470 units in 34 states with over 7,000 employees, the question becomes “How do you maintain culture through growth?” Since being part of the Potbelly team in 2007 and now the Chief People Officer, Matt Revord gives his insight into the importance of company culture.Potbelly Sandwich Works is known for having awesome

Telehealth vs Telemedicine In this week's Knowledge Knugget we talk about telehealth vs telemedicine. It's a question that we get all the time. While the words are often used interchangeably, they are quite different. Learn more about the following: What is Telemedicine? Historically, telemedicine is what you've heard for years. A lot of times it is referred to and you'll hear people say that they have telemedicine when it's just a phone, no video talking to a doctor. Telemedicine in Rural AreasPeople also refer to telemedicine that is facility to facility. You might have a rural hospital that has a telemedicine cart hooked up to a camera in a particular room used to connect with a specialty doctor in a larger location. With an accessibility issue in rural communities, telemedicine was typically used as the nomenclature of that. What is Telehealth? The term telehealth means something different than telemedicine. When you talk about telehealth, this is making it so patients can connect

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Eugene Spiritus, Co-Founder & Chief Medical Officer of SleepWatch by BodyMatter. Dr. Eugene Spiritius is Co-Founder and Chief Medical Officer of SleepWatch by BodyMatter. He is a Pulmonary/ Critical Care specialist with over 20 years of practice. Recruited to serve as the first Chief Medical Officer at the University of California Irvine Medical Center he was responsible for Quality, Safety, Case Management, Infection Prevention, and Risk Management for 11 years.Listen to “Using AI in Healthcare for Sleep Apnea & Insomnia” as we discuss the following: Did you know that we spend over 30% of our lives sleeping!? Over 50-70 Million Americans have a sleep disorder, this is a huge issue that doesn’t get talked about as often. In “Using AI in Healthcare for Sleep Apnea & Insomnia”, we talk with Dr. Eugene Spiritus about how sleep disor

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Live Video Interviews. During this podcast hear host, Carrie Chitsey, talk with Troy Keach, Vice President of Chief Human Resource Officer of HumanGood, and Lorenzo Ciacci, Chief Technology Officer at NurseGrid. Troy Keach is the Vice President of Human Resources for HumanGood, the largest California provider and 6th largest senior care non-profit company in the US, operating in 7 states.Lorenzo Ciacci is CTO of NurseGrid, a cloud based and mobile oriented service that does shift distribution and management for Nurses, Nurse Leadership. NurseGrid has 1.3M downloads in a community of 3M nurses Nationwide.Listen to “Nursing Your Headache: HR Challenges in Healthcare” as we discuss the following: One of the biggest HR challenges within healthcare today is the nursing staff shortage. With high competition in the space, we talk with Troy Keach and Lorenzo Ciacci about what they are doing and the best pr

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking and One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Brett Wyss and Josh Pape. Brett Wyss is the President and CEO of Integrity Bank & Trust. His banking passions include advocacy work with the Colorado Banker’s Association, FinTech innovation and providing multiple delivery channels to customers. Josh Pape is the Executive Vice President & Chief Banking Officer at Citizens Bank of Edmond - the most innovative community bank in the country in 2019, according to The Independent Banker. Josh is a U.S. Air Force Veteran and the first male college graduate in his family.Listen to “Innovative Ways to Find & Acquire New Customers in Community Banking” as we discuss: In a recent White Paper “Banking Beyond Four Walls”, One Touch Video Banking highlights the following data: Regional and community banks have 50% of the physical branches in the US but only 20% of the deposit growth while

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth.During this podcast hear host, Carrie Chitsey, talk with Carla Braveman and Dr. Sheryl Neelankavil. Carla Braveman is the CEO of the Hospice and Palliative Care Association of New York State.Dr. Sheryl Neelankavil is a surgeon by training and is currently the CEO of United Apollo International Inc. She is also the President of Blue Horizons Hospice Austin, the first smart hospice incorporating telehealth communication. Listen to “Will Hospice Need to Innovate with the Silver Tsunami?” as we discuss: Carrie sets the stage of the podcast. For Baby Boomers, the change of culture, cost of facility-based long term care, and technology adoption has created a huge increase in seniors wanting to age at home. How will facility-based vs aging at home take shape in the future? Listen as Carla Bravemen talks about what she sees within the hospice community of New York. Dr. Neelankavil details what sees coming in the future for caregi

Read the full blog here. Welcome to the Executive Innovation Show Podcast, presented by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk about the social determinants of health and the future of population health with Dr. Murali Naidu, Scott Collins, and Ryan Peterson. Dr. Murali Naidu is the Chief Physician Executive for a Managed Service Organization who has held several physician leadership positions at large health systems and IPAs.Scott Collins is Chairman & CEO of Link-age. Ryan Peterson is the Senior Vice President, Strategy & Growth for Reveleer, a healthcare technology company.Listen as we talk about how to improve population health in this episode:  What are the top buzzwords surrounding social determinants, community and population health today? How will this affect patient outcomes and the payers' ability to reduce costs by using data? As we have more Baby Boomers aging at home and a shortage of long term care facilities, how do we think about social determina

Read the full blog here.As 2019 comes to a close, we take a look back at the best healthcare podcasts of 2019 from The Executive Innovation Show Podcast. There has been big changes across the board! For the last 12 months we have witnessed an immense shift from the education of telehealth to the implementation and best practices of telehealth. Broken down into three sections; "Eye Opening Stats We Still Think About", "Innovations in Healthcare", and "The Year of Telehealth Adoption". Listen to what these top healthcare executives had to say this year. Eye Opening Stats We Still Think About In this section of the 75th Episode Special, we hear clips about some of the most eye opening stats heard on the podcast this year that we still think about today. Listen to these top clips from the following healthcare executives. Clinton Faupel - Co-Founder and Executive Director of RemedyLIVEPhilip Folsom - Co-Founder of The SPARTA ProjectCaroline Boudreaux - Founder of The Miracle Foundatio

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth with Dr. Sonya M. Sloan, Andy Poole, and Dr. John Noble, Jr. Dr. Sonya M. Sloan, better known as #OrthoDoc, has established herself as a force to be reckoned with in the male-dominated field of Orthopedic Surgery. Andy Poole is the CEO of Monticello Community Surgery Center. They are a multi-specialty Ambulatory Surgery Center located in Charlottesville, Virginia and have an innovative model that allows them to care for patients from across the country. Dr. John Noble, Jr. is President and Chairman of Better Day Health. He is a lifelong entrepreneur and has practiced orthopedic surgery for 24 years.This Episode's Topics:  Listen to understand how the role of the surgeon has changed over the years. What are these changes and how has that affected physician and patient experience? What about the changes from an executive point of view? As the CEO of Monticello Community Surgery Center, Andy Poole talks about the factor

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Humans Helping Humans. During this podcast hear host, Carrie Chitsey, talk with Gary Larcenaire, the CEO of Valley Behavioral Health. As CEO of Valley Behavioral Health, a non-profit network of clinics providing treatment for behavioral issues, addictions, psychiatric conditions, autism, and other chronic health conditions, Gary currently works to expand the services Valley provides to the community in Utah as well as surrounding states.Listen to “Best Practices in Scaling a Behavioral Health Organization” as we discuss: What are the barriers that are stopping behavioral health organizations from turning a profit and scaling their business? Gary Larcenaire has done it twice! How has he beat the odds in a space that is typically regional? Listen to what obstacles he thinks the industry faces, how he overcame them to scale Valley Behavioral Health. Gary dives deeper into the controversial issues of behavioral organizati

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Brian Bluth (Bluth Medical Associates, LLC) and Dr. Ben Barlow (American Family Care). Dr. Brian Bluth is trained and board-certified in family medicine. He is the owner and sole-practitioner in private practice since 2009 in rural Oklahoma.  Dr. Ben Barlow is the Chief Medical Officer of American Family Care which operates 210 clinics in 26 states seeing 3 million patients a year. He is board-certified in Emergency Medicine and joined AFC after 14 years in the Air Force. Listen to “Primary Care, Direct Care, Proactive Care or Just Good Patient Care” as we discuss: Carrie gets the show started with Dr. Bluth, talking about the changes in rural health with practice groups and physicians looking to deepen patient relationships and expand their reach. How are the patient-physician relationships changing over time?As the specialty physician shortage continues to in

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Mike W. Erwin (Ecliptic Capital) and Brett Andrews (MicroVentures). Mike W. Erwin is the Founder and Chief Investment Officer of Ecliptic Capital, an Austin based “Venture 2.0” fund, targeting emergent investment opportunities.Brett Andrews works at MicroVentures, a venture capital and investment banking firm in Austin, TX, where he is primarily responsible for sourcing investment opportunities, managing front end due diligence, and negotiating the term sheets for those engagements. Listen to “Venture Capital: Does Seed or Early Stage Still Exist?” as we discuss: Carrie sets the stage of this week's podcast, "Venture Capital: Does Seed or Early Stage Still Exist?". It seems like more venture capital firms are looking for a magic $1M ARR number. While they still like to have conversations and chat with folks to not miss the next unicorn, has the marke

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Emily Tyson of Radix Health. As Senior Vice President, Strategy and Operations at Radix Health, Emily leads the company's efforts to scale rapidly by creating a culture committed to improving patient access. Listen to “Patient Demands for Convenience, Scheduling and Telehealth” as we discuss: Carrie sets the stage of this week’s podcast. From online scheduling, reduced wait times, and the use of telehealth, patients are seeking more from their healthcare providers than ever before. In the last 24 months alone, we have seen telehealth grow by 1400%. As consumers, it’s not just tech-savvy Millennials that are demanding more access and convenience from their healthcare providers. What is Radix Health seeing in the healthcare industry when it comes to demand generation and patient online scheduling? Emily Tyson talks about the significant increase over the last tw

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Nisa Amolis, Meg Paulus, and Stacey Feinberg. Nisa Amoils is a Partner at Grasshopper Capital, a securities lawyer, an anchor of Digital Asset Report and the author of “WTF is Happening? Women Tech Founders on the Rise”. Meg Paulus, a Partner at Holt Ventures, leads the investment activities for HOLT Ventures and the Holt Family Office, as well as facilitating grantmaking for the family foundation.Stacey Feinberg is the President at 33 Capital and the Managing Director at Golden Seeds. Some of her early-stage investments include Uber, Facebook and Zico Water.Listen to “Venture Capital: Will the 2% Female Investment Ever Change?” as we discuss: Carrie sets the women investment table of how large the gap is in women founders getting venture investment (quoting some great stats from Nisa’s book). Women CEO’s only represent 17.5% of privately-held businesses with paid

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host, Carrie Chitsey, talk with Tim Schneider and Steve Miller. Tim Schneider is CEO of Investors Community Bank and one of the bank’s co-founders. Tim has been in the banking profession for more than 30 years and helped start the bank with three other entrepreneurs in 1997.Steve Miller is the President and CEO of Fresno First Bank, one of the largest single branch community banks in the country. He has worked in the financial services sector for 25 years with both domestic and international assignments covering 4 countries. Since joining Fresno First Bank in October of 2015, the bank has doubled in Assets and seen its market valuation double as well.Listen as we discuss: Over the past 10 years, over 10,000 branches have closed, that’s an average of 3 branches per day. Why are branches closing at such a quick rate? Tim Schneider and Investors Community Bank, with only four branches, has become

Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast hear host, Carrie Chitsey, talk with Gelena Sachs (VP of People at Ridecell) and Deborah Moroz (Chief Human Resources Officer of Health-Ade Kombucha). Gelena Sachs is the VP of People at Ridecell. Trusted leader and change agent with a broad perspective on best practices from leading companies listed as Fortune’s Best Places to Work. Deborah Moroz is the Chief Human Resources Officer of Health-Ade Kombucha. She is a senior HR leader who specializes in supporting organizations through change, including during times of fast growth. Ms. Moroz is currently writing a book about how to realize an ideal corporate culture.Listen to “Recruitment Challenges: High Growth Hiring Pains” as we discuss: Let's talk about mid-sized companies' hiring pains. What are they and what do Deborah Moroz and Gelena Sachs believe are some of the challenges they see in their hiring process today. Listen to what these