Executive Innovation: The Evolution Of Customer Experience & Sales

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Steve Wigginton. Steve Wigginton is the CEO of Sutter Health | Aetna in Northern California, a joint venture between the two parent companies. Wigginton is a respected leader with a proven track record of driving culture, growth, and innovation in the healthcare industry, having been CEO of Valence Health, Chief Development Officer of Evolent Health and founding CEO of Medley Health.Listen to “What are Hospitals + Payers Role in Virtual Care?” as we discuss: Steve Wigginton talks with Carrie Chitsey about the 50-50 joint venture with Aetna and Sutter Health. Listen as Steve talks about how this joint venture can leverage the emerging capabilities that technology has, such as virtual care. He also talks about the benefits it has for providers, employers, and patients. How can health systems across America deliver a great patient experience that lowers costs and whil

The Executive Innovation Show Podcast, brought to you by Live Video Interviews and hosted by Carrie Chitsey, talks with Nick Schacht (Chief Global Development Officer at SHRM), DeAnnah Stinson Reese (CEO of Educate, Equip, and Empower), and Jennifer Oswald (Head of People at Clover Commerce).Nick Schacht is the Chief Global Development Officer at SHRM. He has been an HR leader for more than 30 years. DeAnnah Stinson Reese, CEO and founder of Educate, Equip, and Empower works with professionals and college students on ways to successfully transition and thrive in their desired careers and how to successfully navigate their job search.Jennifer Oswald, is the Head of People at Clover Commerce. One of her biggest accomplishments was reducing employee turnover from 258% to a low of 17%.Listen to “Talent Criteria: Does a College Degree Still Matter?” as we discuss: As top companies such as Apple and Whole Foods come out and publicly drop the college degree requirement, it's time to have the debate. With Genera

Welcome to the Executive Innovation Show Podcast, presented by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Sharon Stoll (CEO of Global Consultant MD) and Pete Stevenson (President and Chief Operating Officer of eCare21). Dr. Sharon Stoll is CEO of Global Consultant MD, a medical consulting firm based out of Philadelphia. She is a neurologist by training, who completed her neurology residency at Thomas Jefferson University Hospital in Philadelphia and then her Neuroimmunology fellowship at Yale University School of Medicine. Dr. Stoll continues to play an active role in academic development and continuing medical education. She has received numerous awards including the Rodney Bell teaching award and is a nationally renowned speaker.Pete Stevenson is President and Chief Operating Officer of eCare21 – a leading Virtual Care company. Before eCare21, Pete founded an IT Security company and led it from INC 500 recognition to acquisition, followed by an 11-year career with IBM

Welcome to the Executive Innovation Show Roundtable, presented by One Touch Telehealth with your host Carrie Chitsey. During this Roundtable hear Dr. Sara Burdak (Chief Audiology Officer of Starkey Hearing Technologies), Michael Wahlster (CEO & General Counsel of ImPACT Applications, Inc.) and Justin Ross (Chief Technology Officer of MED-LOGICS, Inc) talk about "Medical Devices: Innovation & Training - Supporting Today’s Digital Patient".Dr. Sara Burdak is the Chief Audiologist at Starkey Hearing Technologies. Sara has been with Starkey for 20 years. She’s responsible for developing and aligning Starkey’s global audiology strategy as it relates to education and training programs, the Department of Veterans Affairs and customer and industry relations. She also supports audiology student initiatives and is passionate about the future of the hearing industry and promoting women in business. Michael Wahlster is the CEO and General Counsel of ImPACT Applications. Mike has been an attorney in larg

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with John Reaves Whitaker, VP of Talent Acquisition & Retention at Dental One Partners and Brad Goldoor, Chief People Officer of Phenom People. Brad Goldoor is co-founder and Chief People Officer for Phenom People, where he oversees Phenom’s signature “not normal” hiring, onboarding, and employee engagement initiatives. He specializes in startups and has over 25 years of experience in channel sales, digital advertising, and People operations.John Reeves Whitaker is the SVP & Chief People Officer for Sage Dental Management. He is a featured contributor on FistfulOfTalent and The HR Exchange Network & actively working on his next book, “We’re All Millennials.”Listen as we discuss the following topics: We talk with Brad Goldoor about talent experience management and what it means to Phenom People to solve the candidate experience problem. How is Phenom People’s talent experience software much more than an ATS (applicant t

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with Chad Worz, the CEO of the American Society of Consultant Pharmacists and Ashlee Kleevens Hayes, the founder of RX Ashlee and host of the RX Buzz Podcast. Chad Worz is the Chief Executive Officer of the American Society of Consultant Pharmacists. He is a pharmacist and has been working on managing medications for people his entire career.Ashlee Klevens Hayes is the founder of Rx Ashley. She is also the University of Southern California School of Pharmacy Career Strategist and is the host of the RX Buzz podcast which is affiliated with the Pharmacy Podcast Network. Her show is consistently ranked top 30 business podcasts on Apple.Listen in as we talk about topics such as: Listen as we talk with Chad Worz about his journey within the pharmacy world, his current role at the American Society of Consultant Pharmacists, and some of the technology innovation he’s seeing in pharmacy. Hear more about his career path in becoming a consu

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with human resources professionals Michele McDermott and Rachel Lyubovitzky about the most important benefits to employees Michele McDermott, former Senior Vice President at Assurance, one of the largest and most awarded independent insurance brokerages in the U.S., consistently named a top place to work. At Assurance, Michele was responsible for maintaining the company’s “Best Place to Work” culture, driving the development of current and future leaders, and developing new programs that minimize risk and maximize health for the company’s employees.Rachel Lyubovitzky is CEO and co-founder of EverythingBenefits, the leading provider of next-generation automated benefits technology that uncovers hidden costs, eliminates errors and helps keep companies compliant.Listen in as we discuss topics surrounding selection criteria of employees and what they look for in a workplace. Named one of the “Best Places to Work”, Michele McDermott of

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with Dr. Gordon Chen, the Chief Medical Officer at ChenMed. Physician. Advocate. Business and Thought Leader. As Chief Medical Officer at ChenMed, Dr. Gordon Chen plays multiple roles in the growing, physician-led, full-risk, outcomes-based medical practice that is transforming healthcare for the neediest populations. Listen in as we talk about topics such as: Hear about the backstory behind ChenMed and how they are transforming the “new” full-risk Medicare internal medicine healthcare model. After seeing the poor coordination within healthcare with his father, the Chen family of doctors decided they had to solve this problem themselves for other families with a new primary care practice model. Being a family of physicians, they saw healthcare from the patients' point of view and wanted to help doctors communicate better. What is the difference between the fee for service and the full risk model? Dr. Chen and Carrie talk abou

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Amy Riccardi, Founder, and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020, and Caroline Werner, Senior Vice President, Global Talent for Korn Ferry. Amy Riccardi who is the Founder and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020. For 18 years she’s been working with CEOs and executives to fix complex people problems in organizations. A critical factor in the success of these programs is the leadership capability of the CEO. To address this issue, she’s writing a book titled, Leadership vs. Management: Leadership essentials you must master in 2020 and beyond. The book is coming out in October. Caroline C. Werner is the Senior Vice President, Global Talent for Korn Ferry based in the company’s Dallas office. Caroline also leads the organization’s internal Talent Acquisition function providing pre-boarding, recruitment and onboarding strategy and delivery globally. Before

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Arlen Meyers, the President, and CEO of the Society of Physician Entrepreneurs.Arlen Meyers, MD. MBA is a Professor emeritus at the University of Colorado Denver School of Medicine and lecturer at the UC Denver Business School and an industry consultant. He is the President and CEO of the Society of Physician Entrepreneurs at www.sopenet.orgListen in as we talk about topics such as: Having seen both sides of the coin by being a physician and an entrepreneur, listen to Arlen Meyers talk about the top three things he believes is driving global physician entrepreneurship. Hear Arlen and Carrie discuss other drivers the are generating physician entrepreneurs. From doctor fatigue to being unhappy, doctors are looking at the gaps In healthcare and using technology to solve them. The generational differences of doctors in the field are currently being shaken up. More Millennials and Generation Z students are graduating and stepping

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Jillian Bridgette Cohen, the CEO & Co-founder of Virtual Health Partners, Inc & Robert Armstrong, the CEO of Appstem. Jillian is the CEO & Co-founder of Virtual Health Partners, Inc., founded in May 2015. With over 15 years of experience in the medical industry, Jillian was responsible for the multi-million-dollar growth of three start-up companies, with a strong focus on the non-invasive weight loss space.Robert serves as the CEO of Appstem, a San Francisco based Digital Product Agency, and was named a Top Digital Innovator by DataBird, a leading tech business journal. Listen in as we talk about topics such as: Virtual care has become a necessity in today's patient's busy lifestyle. Jillian breaks down the backstory about why Virtual Health Partners was created and how they are paving the way to connect consumers virtually to nutrition coaches. After being in the gastric bypass and bariatric medical dev

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Eugene Khazin, the Founder of Prime TSR, & Nathan Pelzer, Founder and CEO of Clinify.Founded by Eugene, Prime TSR is a digital transformation consultancy. Prime TSR is Eugene’s fourth company. Eugene’s background is in technology, particularly in Big Data, which provides lots of opportunities for driving innovation across all his ventures. Eugene is also a mentor at the University of Chicago’s Polsky Center for Entrepreneurship, where he met Nate.Nathan has over 15 years of experience working in various corporate strategy roles and prior to founding Clinify was the Head of Strategy for a national primary care provider organization located in Chicago. Nathan has an undergraduate degree from the University of Minnesota and an MBA from the University of Chicago – Booth School of Business.Listen in as they talk on topics such as: Predictive analytics in healthcare using big data is becoming a more common practice with hospita

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Dr. Mark Weisman. Dr. Weisman is the Chief Medical Information Officer at Peninsula Regional Medical Center in Maryland. With over 20 years’ experience in healthcare, Dr. Weisman has developed a passion for improving the way healthcare works and making the lives of our clinicians better through the use of technology.Listen in as we discuss topics such as: There are advantages and disadvantages of electronic health records. We talk with Dr. Mark Weisman to get the doctor perspective of the EHR, is it helping with patient care or just killing physician productivity? Mark explains how the EHR brings complexity to the doctor’s office. While some doctors are experiencing negative effects such as loss of control, loss of time, and not being comfortable using the technology, there are some positives such as patient experience. In a recent article by Fortune, “Death by a Thousand Clicks: Where Electronic Health Records Went Wrong” th

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Davis. Todd Davis is the Chief People Officer and EVP for FranklinCovey with over 30 years of experience in human resources, talent development and executive recruiting. He is the author of Get Better: 15 Proven Practices to Build Effective Relationships at Work which is available now.Listen in as we discuss topics such as: The role of Chief People Officer has evolved over time. It now consists of not only getting new talent and hiring, but it also deals with company culture, retention and so much more. Todd Davis explains how FranklinCovey builds company culture from the top down. Listen as Todd gives insight about how the Chief People Officer being the quarterback of the culture within the company. How do you metaphorically lift your mission statement and values off the wall and drive it into the everyday life of your company? The workplace has changed with so many different generations currently working together withi

The Executive Innovation Show in collaboration with One Touch Telehealth debuts the series “The Future of Pharmacy” with Carrie Chitsey and Ian Stone.Ian Stone is the President and CEO of Respario and President of Pharmacy Health Network (3M monthly views). Ian conceived and launched Pharmacy Health Network, an out of home experience in retail pharmacies nationwide that is rapidly becoming a voice to consumers in the ever-changing pharmacy space. Prior to launching Respario, Ian led numerous cross-functional teams as the Director of Communications for The Freeman Companies and The Walt Disney Company, where he led creative and marketing initiatives around the world to promote Disney attractions, resort, software, and consumer products.Listen in as we talk about topics such as:Carrie and Ian talk about the healthcare landscape and the future of pharmacy. The pair discuss patient demands, the patient landscape, and the role of the pharmacist. Learn how these things have evolved over time and find out what patie

The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month. In this episode, Carrie Chitsey speaks with Scilla Andreen and Robyn Shumer. Scilla Andreen an award-winning TV and film industry veteran and CEO and co-founder of IndieFlix; a global, subscription streaming and screening service that focuses on content for a purpose. She is also the director of the newly released LIKE, a documentary about the impact of social media on our lives and the producer of Angst an IndieFlix Original documentary that opens up the conversation about anxiety and mental health. She is on a mission to change the world with film.Robyn Shumer is the founder of “What’s Your Story, LLC,” a community storytelling initiative about life-changing moments that also raises money for non-profits. She is a TEDx storyteller who waited over 30 years to tell the story of the anorexia that she developed at 11 years old, her life

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Samantha Snabes & Marcela Fujiy. This podcast was recorded live at IEEE WIE ILC 2019 discussing "Female Entrepreneur from Within: Advice, Mentoring & Positivity Roundtable". Samantha Snabes is a Co-Founder & Catalyst for re:3D a company built on a community of makers using gigabot to print human-scale objects using recycled materials. The re:3D team consists of several former NASA engineers interested in driving social and economic change through open-source engineering-driven innovations.She recently won the worldwide 2018 WeWork Creator Award Million Dollar Prize. Samantha is the 2018-2019 Chair for IEEE Entrepreneurship. She has been an active volunteer leader with IEEE’s Entrepreneurship Exchange since 2016.Marcela Fujiy is the Co-Founder at Be.Labs Accelerator. She started one of the first women accelerator programs in Brazil and now leads a nationally recognized business through innovative, horizon

This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”. In honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health. In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Fay Brezel. Fay Brezel is a licensed therapist and founder of OKclarity, a platform connecting the Jewish community with elite mental health professionals.Listen in as we discuss topics such as: Hear the backstory about OKClarity. What made Fay Brezel want to get involved in helping those within the Jewish community when it comes to mental health? She describes her passion and the path that led to the founding OKClarity. Mental health has received a negative stigma among many cultures, races, and ethnic groups. In this podcast, we talk about the similarities and also differences that surround the mental health stigma in the Jewish community. Listen

This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month.In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Oklahoma Attorney General Mike Hunter, who was elected as the state’s eighteenth attorney general on Nov. 6, 2018. One of his top priorities is the safety and security of all Oklahomans, which is why a primary initiative of his has been to end the state’s opioid overdose and addiction epidemic. Listen in on topics discussed such as:Learn how the opioid crisis has affected the state of Oklahoma. Hear the statistics such as “In the last 15 years, drug OD deaths in OK have increased by 91%.” Did you know that in 14 counties surrounding Tulsa, there were enough prescription opioids available for each person to have 90 pills? Hear these stats and more to understand the trickle effect it’s had on crime, overdose deaths and child welfare. Hear Atto

This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”. In honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health. In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Jordan Lichay and Dr. Anitha Iyer of Vibrant Emotional Health. Jordan Lichay is Co-founder and Chair of Minds Ahead, a group of next-generation philanthropists and leaders who support the mission of Vibrant Emotional Health. She is also a moderator at the peer-to-peer online community 18percent. Dr. Anitha Iyer is a NYC Licensed Clinical Psychologist. As Chief Clinical Officer and Vice President of Crisis and Behavioral Health Technologies, for Vibrant Emotional Health, Dr. Iyer provides clinical leadership and management oversight to ensure Vibrant’s services, including crisis support services like BRAVEline, incorporate the highest clinical standa