Executive Innovation: The Evolution Of Customer Experience & Sales

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Amy Riccardi, Founder, and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020, and Caroline Werner, Senior Vice President, Global Talent for Korn Ferry. Amy Riccardi who is the Founder and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020. For 18 years she’s been working with CEOs and executives to fix complex people problems in organizations. A critical factor in the success of these programs is the leadership capability of the CEO. To address this issue, she’s writing a book titled, Leadership vs. Management: Leadership essentials you must master in 2020 and beyond. The book is coming out in October. Caroline C. Werner is the Senior Vice President, Global Talent for Korn Ferry based in the company’s Dallas office. Caroline also leads the organization’s internal Talent Acquisition function providing pre-boarding, recruitment and onboarding strategy and delivery globally. Before