Sinopsis
Listen on your daily commute, whilst walking the dog, or in the gym. UC Today - Out Loud provides bitesize podcasts, bringing you all of the latest industry news, reviews and opinions from some of the market's leading thinkers.UCToday.com is the leading news and reviews platform for the Unified Communications industry.We write specialist publications on #UCOMS products and distribute our news, reviews and thought leadership via our web site CommsTrader.com, our UC Buyer Monthly and Weekly Digest newsletters, Google and Apple News.Were a fully digital platform and our focus is on producing engaging content which drives brand messaging, product promotion and market insight to ICT decision makers and industry professionals.
Episodios
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Why Compliant Call Recording is Critical for Finservs
08/01/2024 Duración: 11minUC Today's Kieran Devlin speaks to Chloe Emm, Growth Director at Oak Innovation.In this session, we discuss the following:The compliance challenges finservs are facing going into 2024What Oak's Clarity Go solution offers finservsIs Teams' call recording insufficient for finservs?
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Navigating from Lockdown Legacy to 2024 UC Supremacy
04/01/2024 Duración: 16minJoin Rob Scott from UC Today and Christopher Martini from VOSS in a compelling discussion about the evolution of Unified Communications (UC) in the hybrid work era.They explore the transition of enterprise technology adoption from the lockdown period to the present day, focusing on the misalignments between past technology choices and the current needs of a hybrid workplace.The conversation delves into the effectiveness of various UC technologies in supporting hybrid work, the role of employee experience in shaping UC strategies, and the lessons learned in adapting technology strategies to evolving work models.They also discuss the impact of these technological changes on real estate and workspace design and predict the future of the digital workplace with considerations for data-rich platforms, security, AI, and cross-platform communications.Christopher Martini provides insights on how VOSS can help enterprises capitalize on their technology investments and suggests New Year’s resolutions for CIOs.
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Nuwave Empowers Partners with Cloud Connect for Webex Calling
03/01/2024 Duración: 09minNuwave and Webex by Cisco have announced a strategic partnership to simplify the certification and onboarding process for Webex Calling via Cisco’s Enablement Provider Program.Spearheaded by Mark Bunnell (COO, NUWAVE) and Adam Gent (Principal Product Manager, Cisco Webex), the collaboration seeks to address industry challenges such as implementation time and resource efficiency. A key focus of the partnership is Nuwave’s iPILOT platform, which facilitates a smooth transition from on-premise to cloud-based calling.Key Takeaways:Core Objectives: To streamline certification and onboarding for Webex Calling, enhancing value for carriers and operatorsIndustry Challenges: Aim to solve issues like time to market, resource efficiency, and deployment speediPILOT Unveiled: Unique platform to streamline Webex Calling enablement and enable seamless migration from on-premise to cloud callingWebex Calling Value: Partners leveraging iPILOT gain advantages in certification and onboarding processesDifferentiation: The partner
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The Importance of Mobility for Service Providers in 2024 and Beyond
21/12/2023 Duración: 26minUC Today's Tom Wright hosts Johan Dalstrom from Dstny.In this session, we discuss the following:Why service providers must add mobility services to their portfolioHow Dstny is helping them do soThe most important mobility products and services in 2024
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ULAP CEO Reveals Aggressive 2024 Expansion Plans
18/12/2023 Duración: 07minUC Today's Tom Wright hosts ULAP CEO Dominic McDonald.In this session, we discuss the following:ULAP’s 2023 growthNew partnerships with NICE, Simplify360 and CallCabinetULAP’s international expansion plans for 2024
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How AI and Data is Transforming Communications for AWS Customers
14/12/2023 Duración: 15minUC Today's Kieran Devlin speaks to Christopher Sampson, Global Head of AWS Communication Services.In this session, we discuss the following:How AWS customers are approaching communications ahead of 2024How AI and machine learning has changed that dynamicWhat role data plays in AWS's customers' communications
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Ensuring Your Compliance Through Secure Video and Voice Capture
12/12/2023 Duración: 12minUC Today's Kieran Devlin speaks to Dave Scott, Sr. Director Of Product Management at Veritas.In this session, we discuss the following:The privacy and compliance challenges facing organisations ahead of 2024The best tools for compliance-oriented capture and transcriptionWhy organisations should do transcription before classification
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Customer Appetite for Multi-UC & Unified Mobility is Growing
06/12/2023 Duración: 11minJoin Rob Scott from UC Today as he speaks with Mark Bunnell, Chief Operating Officer of Nuwave, in an insightful discussion about the burgeoning demand for Multi-UCaaS and mobility solutions in the Unified Communications industry.This session is packed with industry insights, strategies, and expert viewpoints on the latest trends. We discuss the following:Trend #1: Multi-Vendor UCaaS Integration - Why is the integration of multi-vendor UCaaS networks becoming a trend? Discover how Nuwave is tackling the challenges and opportunities this presents, and the innovative solutions they're bringing to the tableTrend #2: Rising Demand for Unified UCaaS and Mobility Solutions - With the growing need for unified UCaaS and mobility solutions, learn about Nuwave's strategies to improve user experiences across various UC platformsChallenge: Managing Leading UCaaS Platforms - Teams, Webex, and Zoom are pivotal in the UCaaS space. We delve into the challenges end-users face with these platforms and how Nuwave is a
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How Productised AI Makes Artificial Intelligence Accessible For Everyone
04/12/2023 Duración: 14minWatch on YouTube.UC Today's Kieran Devlin speaks to Nick Atkin, Head of Solution Architecture at Dubber.In this session, we discuss the following:The challenges of turning a complex concept like AI into a palatable product Why productised AI can be accessible for any industry and organisation Use cases for conversational intelligence AI in local government, retail and financial servicesThanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.
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Was Copilot Studio Microsoft Ignite's Most Exciting Announcement?
29/11/2023 Duración: 09minUC Today's Kieran Devlin speaks to Satish Upadhyaya, MVP, Microsoft 365 UC Architect at SOFTEL Communications.In this session, we discuss the following:What was the most eye-catching announcement at Ignite?What has been the most prominent use of Copilot in the market so far?Will Microsoft MESH bring VR into the mainstream for collaboration?
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The Latest Big News on OpenAI, Ignite, WebexOne, Zoom Earnings & Loom Acquisition
29/11/2023 Duración: 50minIn this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest from WebexOne and Ignite eventsZoom earnings analysisThe acquisition of Loom and the future of asynchronous communicationWhat is happening with OpenAI?!Our panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Futurum GroupEvan Kirstel, Social Media Strategist, BCStrategiesJon Arnold, Principal Analyst, J Arnold & AssociatesDom Black, Director of Research, Cavell Group
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Maximising Microsoft Teams Usage, in a Secure Enterprise
22/11/2023 Duración: 19minThis interview with Dan Nadir, Chief Product Officer of Theta Lake details how MS Teams is different from other UCC platforms.Teams sits as a hub, interface and control plane for an entire ecosystem of M365 applications, including SharePoint, OneDrive, and Viva Engage. In addition to leveraging these applications and more, Teams is omnipresent in the organization across voice, video and textual applications.Because of its role, it's critical to ensure that Teams is fully deployed, utilized and used without restriction. Unfortunately, because of justified compliance concerns in regulated industries, organizations restrict functionality and sometimes even forgo Teams deployments entirely.Hear from Dan in this video to learn more about how Theta Lake supports the whole spectrum of MS Teams use cases, in addition to underlying and related applications, and how firms can enjoy the benefits of unrestricted Teams usage, leading to end user, IT and compliance team productivity while minimizing compliance risk an
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The Roadmap for a Successful Cloud Migration
16/11/2023 Duración: 17minUC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant.In this session, we discuss the following:What challenges businesses face in their cloud migrationHow CPaaS can assist in an organisation's cloud migrationHow Continuant Connect supports voice solutions like Microsoft Teams Calling
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Lessons from the Trenches of Deploying Collaboration Tools in Financial Services
15/11/2023 Duración: 30minTheta Lake’s Co-founder and CEO, Devin Redmond, joins UC Today's Rob Scott in this exclusive interview.Devin shares insights from his daily interactions with customers who are blazing the trail on modern collaboration leveraging Microsoft Teams - to deliver happier end-users, and ultimately greater competitive advantage for their organization.
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Protecting Business Data From the Next Generation of Cybercrime
13/11/2023 Duración: 20minUC Today's Kieran Devlin speaks to industry expert Dr. Scott Allendevaux, Practice Lead of Law and Policy at Allendevaux.In this session, we discuss the following:The key trends in digital growth and data protectionWhat bad actors are and what challenges they can present to businessesWhat DPaaS is and how it protects businesses
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Flexibility and Simplicity Key For Hybrid Meeting Success
13/11/2023 Duración: 18minUC Today's David Dungay hosts Daniel Root, Head of Global Alliances, Barco.In this session, we discuss the following:Current challenges for the hybrid workplaceThe importance of interoperabilityBarco's approach to meeting switching and flexible solutionsTop trends for the next 12 months
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Super Charge Your Virtual Agents with AI
09/11/2023 Duración: 13minWatch on YouTube.UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era.In this session, we discuss the following:How has AI & machine learning advanced the use of virtual agents? Recommendations for implementing AI into the VC/UC operations How do you help organisations improve the virtual agent experience?Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.
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Q-SYS and Microsoft Crafting Elevated Collaboration Experiences
08/11/2023 Duración: 21minIn a rapidly evolving corporate landscape, the concept of the workplace is undergoing a transformative shift. In this interview, Rob Scott from UC Today unravels the intricacies of this shift with Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Matt Taylor, Director, Product Marketing, Microsoft Teams, who are innovating collaboration with advanced features like spatial audio.As we stand at the cusp of a new era, this video is a beacon of insight, guiding organizations to navigate the complexities of delivering elevated experiences in the modern workplace.In this discussion, we delve deep into the heart of several pivotal topics. You can look forward to key takeaways, including:Uncovering the current market trends steering the transition towards hybrid work environments and driving the demand for flexible spacesGaining a comprehensive understanding of the advanced features and functionality required in high-impact spacesExploring innovative features that enhance the meeting experience for all part
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The Power of Next-Generation DECT
07/11/2023 Duración: 21minUC Today's Tom Wright hosts Patrick Watson from Cavell and Paul Rose from Spectralink.In this session, we discuss the following:Spectralink's new DECT rangeTrends in the frontline worker spaceHow emerging technologies will impact frontline workers
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How Productized AI Unlocks the Full Value of Customer Conversations
06/11/2023 Duración: 18minJames Slaney, Co-Founder and COO at Dubber, joins UC Today's Kieran Devlin.The conversation includes the following topics:The challenges and benefits of creating a productized version of AIHow productized AI helps with customer engagementWhat the future holds for conversational AI