Uc Today - Out Loud

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

In this insightful episode of UC Today, David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era, to unpack what modern businesses are getting wrong—and right—about workplace transformation.With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation. In this candid conversation, Robyn Erkelens challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

In this forward-looking episode of UC Today, David Dungay sits down with Rahul Sawardekar, Global Product Head (UC) at Tata Communications, to explore how the return-to-office trend is reshaping the world of meeting rooms, collaboration devices, and endpoints. With legacy systems under scrutiny and hybrid work here to stay, Rahul unpacks how enterprises can future-proof their digital workspaces—while avoiding vendor lock-in and tech chaos. If your organization is rethinking its collaboration strategy, this is essential viewing.Gone are the days of passive, outdated meeting spaces. Today, they’re strategic centers of collaboration—and businesses need more than a single-vendor setup to thrive. In this episode, Rahul Sawadekar outlines how Tata Communications is helping global enterprises reimagine hybrid collaboration.

In this UC Today spotlight, host Kieran Devlin is joined by Wendy Moore, Vice President of Marketing at Martello Technologies, to explore the company’s mission to elevate collaboration performance for enterprises and managed service providers (MSPs) alike. With over two decades in software and cybersecurity marketing—including leadership at Trend Micro—Wendy shares her insights on what sets Martello apart in the crowded UC monitoring space. If your organization relies on platforms like Microsoft Teams or Zoom, this is a conversation you won’t want to miss.In this engaging interview, Wendy Moore pulls back the curtain on Martello’s proactive approach to unified communications monitoring and how the company empowers service providers and IT leaders to stay ahead of disruptions in hybrid environments.Discover how Martello enables IT success through:Proactive Monitoring with Synthetic Testing: Simulate real user interactions to detect issues before they impact performance or user satisfaction.MSP-Centric Strategy

Migrating from legacy PBX systems to cloud communications is no easy feat—especially when vital system knowledge is buried, lost, or scattered across disparate platforms. That’s exactly the challenge Nuwave set out to solve with Teleport, a powerful (and free) migration tool integrated into their iPilot platform. In this episode, Rob Scott from UC Today speaks with Mark Bunnell, COO of Nuwave, and Joel Keene, Director of Products and Innovation from Continuant, to uncover how Teleport is simplifying migrations, accelerating timelines, and transforming the UCaaS sales cycle for partners and customers alike.Here’s what you’ll learn in this insightful discussion:The "why" behind Teleport: Mark Bunnell shares how customer feedback drove New Wave to build a tool that demystifies complex UC migrations—without requiring an engineering degree.Real-world partner impact: Joel Keene explains how Continuant is using Teleport to streamline migrations, eliminate technical blockers, and reduce onboarding costs.Fro

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.Trends &am

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it.Vivek Kar, Head of Employee Interaction Suite at Tata Communications  breaks down how Tata Communications helps global enterprises simplify and unify their UC ecosystems without forcing a one-size-fits-all solution.Key Takeaways:Beyond meeting fatigue: Understand how “collaboration burnout” stems from fragmented tools and constant context switching.Hidden costs of UC complexity: Explore how IT and employees both pay the price through inefficiencies, siloed data, and inconsistent experiences.Simplified UC management: Learn how Tata Communications acts as a single managed service partner, delivering unified analytics, consistent SLAs, and local compliance in 58+ countries.Seamless, human collaboration: Discover how intelligent meeting rooms and flexible UCaaS models m

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses. From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one’s unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK’s most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma’s roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.- From PBX to UC and beyond – How Gamma’s portfolio h

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it. Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert’s mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security. Discover how LeapXpert’s unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:- LeapXpert’s strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.- The pivotal role of AI in driving communication intelligence and actionable insights.- How LeapXpert’s company culture fuels innovation and rapid response to customer needs.Ready to modernize your organization’s communic

In this episode of Big UC Update, UC Today’s Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company’s unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications.Discover:- Sahar's inspiring journey from software engineering to CPO- How Global Relay builds technology in-house to stay ahead- Why regulated industries are doubling down on secure, compliant UC tools- The launch of My Archive – a next-gen AI-powered app redefining user access to historical communication data- Global Relay’s stance on cloud independence, AI strategy, and customer-first product designTopics covered include compliance surveillance, off-channel communication risks, user experience design, and market innovation.Perfect for IT leaders, compliance professionals, and UC strategists navigating the challenges of regulated communication environments.Learn why Global Relay is gaining traction as a te

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—without compromising on security or compliance. If you’re in government, defense, finance, or healthcare, and grappling with the challenges of cloud-based collaboration, this session is a must-watch.As AI adoption accelerates across the workplace, regulated sectors face a unique challenge: how to harness intelligent meeting tools without compromising compliance or data sovereignty. That’s where MIA On-Prem from AudioCodes comes in—a fully on-premise, AI-powered meeting intelligence solution designed specifically for highly regulated environments.In this conversation, Marina Risher explains:Why trust, cost control, and operational autonomy are driving a wave of cloud r

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing’s flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today’s complex Teams landscape, this conversation is essential.The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity. - Direct Routing’s Strategic Advantage: Why it still offers unmatched flexib

 In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it’s more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you’re wondering how to actually use AI (not just talk about it), this is a must-watch.Agentic AI is no longer on the horizon—it’s here. But what does it really mean for your organization?In this expert-led interview, Zoom’s Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.Key Takeaways:Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.Who needs it? Spoiler: Every business—from scrappy s

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators. In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive. Evans dives deep into the realities facing today’s commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.Key discussion points:- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.- How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.- The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.- How

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.In this video, you'll learn:Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.How VOSS empowers organiza

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. FedRAMP’s High baseline safeguards the government’s most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:- The ins and outs of the FedRAMP certification.- The differentiative features Content Guru offers in the public sector.- Examples of Content Guru supporting cautious customers through their CCaaS migrations

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today. Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.- The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.- AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.- Frictionless Soluti

 In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS adoption, voice connectivity complexities, and AI-driven value-added services.Channel partners today are balancing customer demand across multiple UCaaS platforms while also being asked to deliver more advanced services. In this discussion, Benny and Roy explain how AudioCodes’ Live Platform is designed to simplify that journey, remove barriers to multi-UCaaS growth, and create space for innovation with AI.Watch to discover:Why channel partners are embracing multi-UCaaS strategies to meet customer demand for flexibility.How AudioCodes Live Platform streamlines voice connectivity, migration, and interoperability across vendors.Real-world examples of partners

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company’s partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you’re in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi’s strategic vision, cultural evolution, and the practical steps they’re taking to help partners win and retain more business.Key highlights:Why Akixi’s 100% channel-first approach and “partner-first” culture are core to its success.How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.The company’s AI strateg