Uc Today - Out Loud

Rob Scott, Publisher at UC Today gives you the latest trending news from UC Today.

UC Today's Rob Scott hosts Chris Angus, Senior Director at 8x8. 

UC Today's Rob Scott hosts Shams Khan, Solutions Consultant from SCB Global. 

UC Today's Rob Scott hosts three Fuze experts, Chris Conry, CIO, Lisa Campopiano, VP Customer Success and Dean Holmes, Director of Product Marketing. 

UC Today's Rob Scott hosts Dom Black, Head of Research for Cavell Group. 

UC Today's Rob Scott hosts Neil Fluester, Product Director and Jonathan Clark, Product Marketing Manager at Poly. 

UC Today's Rob Scott hosts Jeremy Payne, Group VP of Marketing, Enghouse Interactive.

UC Today's Rob Scott, hosts guest speakers Keith Griffin, Distinguished Engineer at Cisco, and Jonathan George, Webex Master and Digital Collaboration Lead at Adoptt. 

UC Today's Rob Scott, hosts Julien Lesaicherre, Customer Success Lead and Director of Global Sales at Workplace from Facebook.

UC Today's Rob Scott hosts Joe Sarrasin, Director of Unified Communications Strategy at Crestron, to discuss the new way to work.

Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business Division, Alcatel-Lucent Enterprise. 

UC Today's Rob Scott hosts Tony Gooch, Product Manager at Voxbone.

UC Today's Rob Scott hosts Iain Sinnott, Sales & Marketing Director at VanillaIP. 

Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9. In this session we discuss the following:1) How does AI help agents achieve great customer experience during a pandemic like COVID-192) What role can AI play in the migration/deployment process and what benefits can it deliver3) The future of customer experience If you're looking for more information on this topic visit https://five9.comHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #COVID19 #Coronavirus #CustomerExperienceThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications, Collaboration & CX Tech News visit https://www.uctoday.com

Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss:1. I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams?2. How do end customers know if they should look at 3rd party options?3. Understanding Connect versus Power editions4. What next for Microsoft Teams APIs and contact centre capabilities5. Explore The Landis Contact Center for Microsoft Teams.https://www.landistechnologies.com/office365contactcenterHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #MicrosoftTeams #ContactCenter #CXThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications News visit https://www.uctoday.com

Rob Scott hosts Ross Williams, COO at Virsae. AI is revolutionizing service management and according to Virsae 2020 will see the emergence of the virtual engineer. In this session we discuss the following:What is UC service management? What's a virtual engineer?Benefits of a virtual engineerReal-life Alexa demoHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #UnifiedCommunications #ServiceManagement  #AIThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications News visit https://www.uctoday.com

Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following:- What is Speech Technology?- What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition- What are the key considerations when utilising speech technology? - What's the future of speech tech look like and how will it continue to impact customer experience going forward?INDUSTRY REPORT TRENDS AND PREDICTIONS FOR VOICE TECHNOLOGY IN 2020 available from Speechmatics website  https://www.speechmatics.com/Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #SpeechTechnology #SpeechRecognition #CustomerExperienceThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitte