Uc Today - Out Loud

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Sinopsis

Listen on your daily commute, whilst walking the dog, or in the gym. UC Today - Out Loud provides bitesize podcasts, bringing you all of the latest industry news, reviews and opinions from some of the market's leading thinkers.UCToday.com is the leading news and reviews platform for the Unified Communications industry.We write specialist publications on #UCOMS products and distribute our news, reviews and thought leadership via our web site CommsTrader.com, our UC Buyer Monthly and Weekly Digest newsletters, Google and Apple News.Were a fully digital platform and our focus is on producing engaging content which drives brand messaging, product promotion and market insight to ICT decision makers and industry professionals.

Episodios

  • Trending News April 2020

    Trending News April 2020

    05/05/2020 Duración: 05min

    Rob Scott, Publisher at UC Today gives you the latest trending news from UC Today.

  • Helping Small Business to Compete and Win with 8x8

    Helping Small Business to Compete and Win with 8x8

    04/05/2020 Duración: 17min

    UC Today's Rob Scott hosts Chris Angus, Senior Director at 8x8. 

  • Tackling Microsoft Teams and Direct Routing

    Tackling Microsoft Teams and Direct Routing

    01/05/2020 Duración: 19min

    UC Today's Rob Scott hosts Shams Khan, Solutions Consultant from SCB Global. 

  • Future of Work Today or Tomorrow Fuze

    Future of Work Today or Tomorrow Fuze

    22/04/2020 Duración: 27min

    UC Today's Rob Scott hosts three Fuze experts, Chris Conry, CIO, Lisa Campopiano, VP Customer Success and Dean Holmes, Director of Product Marketing. 

  • The Impact of COVID-19 on the Cloud Communications Industry

    The Impact of COVID-19 on the Cloud Communications Industry

    22/04/2020 Duración: 16min

    UC Today's Rob Scott hosts Dom Black, Head of Research for Cavell Group. 

  • Optimising your Working from Home Experience

    Optimising your Working from Home Experience

    17/04/2020 Duración: 23min

    UC Today's Rob Scott hosts Neil Fluester, Product Director and Jonathan Clark, Product Marketing Manager at Poly. 

  • How to Deliver Quality CX in a Time of Crisis

    How to Deliver Quality CX in a Time of Crisis

    16/04/2020 Duración: 20min

    UC Today's Rob Scott hosts Jeremy Payne, Group VP of Marketing, Enghouse Interactive.

  • Critical Collaboration Powered by Cisco

    Critical Collaboration Powered by Cisco

    09/04/2020 Duración: 30min

    UC Today's Rob Scott, hosts guest speakers Keith Griffin, Distinguished Engineer at Cisco, and Jonathan George, Webex Master and Digital Collaboration Lead at Adoptt. 

  • The Importance of Keeping your Workforce Connected

    The Importance of Keeping your Workforce Connected

    08/04/2020 Duración: 18min

    UC Today's Rob Scott, hosts Julien Lesaicherre, Customer Success Lead and Director of Global Sales at Workplace from Facebook.

  • UC: The New Way to Work

    UC: The New Way to Work

    06/04/2020 Duración: 13min

    UC Today's Rob Scott hosts Joe Sarrasin, Director of Unified Communications Strategy at Crestron, to discuss the new way to work.

  • Secure Collaboration in Times of Crisis with ALE

    Secure Collaboration in Times of Crisis with ALE

    31/03/2020 Duración: 16min

    Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business Division, Alcatel-Lucent Enterprise. 

  • Voxbone: How BYOC Can Make Us More Agile

    Voxbone: How BYOC Can Make Us More Agile

    31/03/2020 Duración: 16min

    UC Today's Rob Scott hosts Tony Gooch, Product Manager at Voxbone.

  • Exploring Experience as a Service with Genesys

    Exploring Experience as a Service with Genesys

    27/03/2020 Duración: 25min
  • Choosing the Best Remote Working Technology during the COVID-19 Pandemic

    Choosing the Best Remote Working Technology during the COVID-19 Pandemic

    27/03/2020 Duración: 05min
  • Moving from Desk to Mobile Communications with VanillaIP

    Moving from Desk to Mobile Communications with VanillaIP

    27/03/2020 Duración: 25min

    UC Today's Rob Scott hosts Iain Sinnott, Sales & Marketing Director at VanillaIP. 

  • Using AI in the Contact Center during a Pandemic

    Using AI in the Contact Center during a Pandemic

    27/03/2020 Duración: 27min

    Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9. In this session we discuss the following:1) How does AI help agents achieve great customer experience during a pandemic like COVID-192) What role can AI play in the migration/deployment process and what benefits can it deliver3) The future of customer experience If you're looking for more information on this topic visit https://five9.comHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #COVID19 #Coronavirus #CustomerExperienceThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications, Collaboration & CX Tech News visit https://www.uctoday.com

  • How to Deploy a Contact Centre with Microsoft Teams

    How to Deploy a Contact Centre with Microsoft Teams

    25/03/2020 Duración: 23min

    Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss:1. I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams?2. How do end customers know if they should look at 3rd party options?3. Understanding Connect versus Power editions4. What next for Microsoft Teams APIs and contact centre capabilities5. Explore The Landis Contact Center for Microsoft Teams.https://www.landistechnologies.com/office365contactcenterHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #MicrosoftTeams #ContactCenter #CXThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications News visit https://www.uctoday.com

  • AI is Revolutionizing Service Management

    AI is Revolutionizing Service Management

    25/03/2020 Duración: 22min

    Rob Scott hosts Ross Williams, COO at Virsae. AI is revolutionizing service management and according to Virsae 2020 will see the emergence of the virtual engineer. In this session we discuss the following:What is UC service management? What's a virtual engineer?Benefits of a virtual engineerReal-life Alexa demoHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #UnifiedCommunications #ServiceManagement  #AIThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications News visit https://www.uctoday.com

  • Speech Recognition can Save the Contact Centre

    Speech Recognition can Save the Contact Centre

    25/03/2020 Duración: 28min

    Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following:- What is Speech Technology?- What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition- What are the key considerations when utilising speech technology? - What's the future of speech tech look like and how will it continue to impact customer experience going forward?INDUSTRY REPORT TRENDS AND PREDICTIONS FOR VOICE TECHNOLOGY IN 2020 available from Speechmatics website  https://www.speechmatics.com/Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #SpeechTechnology #SpeechRecognition #CustomerExperienceThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitte

  • Trending News Roundup 26 March

    Trending News Roundup 26 March

    20/03/2020 Duración: 08min
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