Uc Today - Out Loud

UC Today's Tom Wright hosts Arya Zhou, Regional Sales Director, Yeastar and Jason New, Senior Training Instructor at Yeastar.In this session, we discuss the following:Yeastar's channel strategyHow Yeastar differentiates from its competitorsUpcoming product innovations

UC Today's Tom Wright hosts Udo Kerger from Spectralink.In this session, we discuss the following:How to integrate existing UC environments with TeamsHow a company should approach their device strategyHow Spectralink helped Aquatherm with its migration

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest round of layoffs at CiscoMicrosoft Inspire newsThe proposed Copilot pricing RingCentral's expansion plans in IndiaOur panel features the following UC experts:Evan Kirstel, Social Media Strategist, BCStrategiesZeus Kerravala, Principal Analyst, ZK ResearchBlair Pleasant, Principal Analyst, COMMfusion

UC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes.In this session we discuss the following:How flexibility and scalability have been key value drivers of the Solgari propositionWhat are execs concerned about when it comes to making CX work within the Microsoft ecosystem?How are AudioCodes and Solgari bringing differentiation to market around Teams?

UC Today's Tom Wright hosts CallTower's William Rubio and Cavell's Patrick Watson.In this session we discuss the following:The rationale behind CallTower's communicationHow to choose your service provider in a crowded marketWhat's next for the voice and UCaaS markets

In this interview, David Dungay from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE.Together, they explore NUWAVE's stance on security and how they are providing a service to enable partners to safely adopt Microsoft Teams and deliver it to their customers in a safe manner. Discussion points include:How companies are now prioritising security when planning their modern workplaceHow NUWAVE has encompassed security across the product setConstellation and how partners can use the service to remain secure ongoingHow is AI impacting the security landscape?

In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences.Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine the contact centre landscape.In this session, Rob Scott from UC Today (Agent Scott 008) speaks with William Rubio, Chief Revenue Officer at CallTower and Thomas John, VP Partners EMEA & International, at Five9, akin to a James Bond mission, to discuss this trend, delving into different office worker personas and the unique ways these 'special agents' leverage the power of Teams to deliver sterling customer service.

Watch on YouTube.UC Today's Tom Wright hosts Shaun Hurst Principle Regulator Advisor at Smarsh.In this session we discuss the following:  Why generative AI has taken offThe security and data protection implicationsHow organisations can get started   To find out more visit smarsh.com.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts Dstny's Mark Herbert.In this session, we discuss the following:Biggest challenges to service providers leveraging TeamsDstny's portfolio of Teams voice products for service providersHow future innovation is set to unfold

David Dungay talks to Geoffrey Bloss, CEO of BCM One about his latest acquisition of PureIP. They discuss why the acquisition complements the current portfolio and what it means for customers and partners going forwards.For more information on how BCM One can impact your business, please visit: https://www.bcmone.com/Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts Soprano Design's Matt Rawbone.In this session, we discuss the following:How omnichannel can solve common customer experience challengesHow omnichannel can improve fraud preventionTop use cases for omnichannel technology

UC Today's Tom Wright hosts Cataleya CEO Andreas Hipp.In this session, we discuss:What's happening in Bangladesh from a technology infrastructure perspective?Cataleya's role in Bangladesh's comms sceneThe products and services that Cataleya are going to market with in BangladeshInsight into how Cataleya's plans may develop over the coming months

In this interview, Rob Scott from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE and Todd Surdey, Head of Global Channels & Business Development at Zoom.Together, they explore Zoom's Distributor Program for Partners and how NUWAVE is streamlining the experience for partners who are looking to fully leverage the Zoom Phone and Bring Your Own Carrier offerings.Discussion points include:What is the Zoom Partner Opportunity and why is it currently in high demand?How can partners profit from using Zoom's platform?As a key partner of Zoom, what benefits does NUWAVE offer to other partners?What type of partners would find Zoom's Distributor Program most beneficial?NUWAVE's solution explained - features and partner benefits

UC Today's Tom Wright hosts Coolpo's Director of Product Strategy, Girlen Milleza.In this session, we discuss the following:The challenges of building hybrid work modelsThe devices Coolpo sees the most demand forHow AI can improve productivity and user experience

UC Today's David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams.They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.

UC Today's Tom Wright hosts CallCabinet's Craig du Plessis.In this session, we discuss the following:Why conversation analytics is essential for enterpriseHow conversation analytics help manage CX metricsThe ways conversation analytics can reduce customer churn

UC Today's Tom Wright hosts Theta Lake's Devin Redmond.In this session, we discuss the following:Why organisations have turned off UC tools to try and stay compliantThe negative effects of not getting full RoI on UC investmentsHow hybrid work impacts compliance

In this episode of The Latest Big News, host David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.The panellists discuss a variety of hot topics in the UCaaS space, including:Avaya's Engage event highlightsWhy Meeting Experience has become front and centre for businessesOur panel features the following UC experts:Evan Kirstel, Social Media Strategist, BCStrategiesMelissa Swartz, Cloud Phone Expert, Swartz Consulting

UC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications.In this session, we discuss the following:The big customer challenges for businesses trying to implement a CCaaS strategyIs CCaaS the answer to great CX?Why should customers want a simplified experience when it comes to CCaaS?

Rob Scott talks to former Zoom Chief Product Officer Oded Gal about the top uses for Generative AI and platforms like ChatGPT and Google Bard in enterprise communications.They discuss personal assistants, enhanced meeting experiences and workflow automation. Oded offers viewers expert insight into the future of work and hybrid workplace communication and collaboration.