Executive Innovation: The Evolution Of Customer Experience & Sales

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Corlis Murray of Abbott. Murray is the Senior Vice President of Quality Assurance, Regulatory and Engineering Services. As an African-American women, Murray has become a top engineer and developed Abbott’s high school STEM internship program that serves as an early stage of Abbott’s talent pipeline. This program also addresses the issues with STEM recruitment and retention for women and minorities.Listen in on topics discussed in this podcast such as: Why Abbott is leading the charge in the high school recruiting and STEM internship program. How they got started and why Corlis is passionate about helping youth, women and minorities.  Understanding the ins and outs of the high school paid summer internship program, how it works, the youth mentoring and relationships that are built throughout their school pathway to college. Hear the conversion rates of high school to college interns and full time hires. How Abbott provides hig

In this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with RemedyLIVE Co-Founder and Executive Director, Clinton Faupel.  RemedyLIVE is a web based crisis center that provides 24/7 hope and live chat interaction for young adults that are struggling with secret issues in their life. Clinton has been working with youth since 1989 and strives to innovate how institutions can better engage youth and young adults at the core of their wellness needs.Listen in on topics discussed during this podcast such as: Why RemedyLIVE was founded 11 years ago and the evolution of using digital and mobile technology to connect to youth struggling with mental health issues.How the simple question of "How are you?" can change a teens life. Their work in the local community “Get Schooled Tour” where they travel to school campuses and educate about youth mental health to remove the stigma of insolation within teen communities. Hear some eye opening statics from over 240,000 convers

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Danielle Putnam. Danielle Putnam is the president of The New Flat Rate, a company which makes software for home services companies that can increase sales through menu-style pricing. She also is the 2019 President of Women in HVACR, which provides professional avenues for women to connect with other women growing their careers in the HVACR industry.Listen to topics discussed on this podcast such as: How contractors can increase revenue with menu type pricing by The New Flat Rate. How have the Millennial Non-Toolbox generation changed home services? The rising demands in home services for digital  and instant quotes.  Learn how video chat technology can prioritize and reduce the costs to acquire new jobs for home service companies. Learn how contractors can be more relationship based vs. transactional to increase repeat customers. Hear Danielle’s take on being a women executive in a male dominated industry. To learn more abo

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Jeff Bevis. Jeff Bevis is Founder and CEO of FirstLight Home Care.  Jeff has over 30 years in successful track record with accelerated growth in franchise concepts. FirstLight Home Care has over 105,000 hours/week in caregiving, 5200 caregivers in 34 states. Listen to topics discussed on the podcast such as: Hear what got Jeff into the home care space as his personal experience in being a caregiver. What are the differences in home health care vs. home care? What has caused the huge influx in home care from Baby Boomers? Healthcare has the lowest employment rate, hear what is working in attracting/recruiting home health professionals and how to get creative. How has FirstLight used digital technology innovation to create a web first caregiver experience and increase the standards of care.  Learn more about how consumers are driving Telehealth and home health growth. Download our Infographic.Support the show (http://www.help

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Matthew Burns. Follow Matthew Burns on LinkedIn, he is the Founder of Global HR Collective. As an experienced HR Executive, Board Advisor, Speaker and Winner of Canada’s 2017 Most Innovative Use of HR Technology, this is a must listen. He has been an HR corporate executive for several companies directly as well and speaks to hundreds of thousands of HR professionals a year. Listen for topics discussed on this podcast such as:  Playing offense vs defense in human resources. Learn how to move from a cost center to a profit center with these proactive tips from Matt Burns.How to come out of the HR silo! Does a merger with human resources and marketing make sense? How can HR can move towards more marketing focused recruitment efforts.  How to build a solid work force plan by understanding upcoming talent needs and life cycles. What should be on your HR bucket list for 2019? Stop doing things the way you have always done it. Thr

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with healthcare thought leader, Michael Swartz. Swartz is the president of MediXall, a healthcare marketplace platform that is designed for patient transparency in health costs.   Listen for topics discussed on this podcast such as:   The evolution of the healthcare consumer and patient demands for transparency and “cost shopping”. Why the shift? What do millennials want from their healthcare provider and patient experience? Why is technology needed to reach and communicate with today’s patients? What channels are the most effective?  Looking ahead to 2019: What's on the horizon? How can doctors use the patient experience to recruit Millennials and Generation Z patients?     Learn tips on how to make the patient journey simple, digital and transparent.    Learn more about MediXall and their strides in patient cost transparency.    Learn how patient experience is driving the need for Telehealth. Download a FREE Patient Exper

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Joseph McElmeel. McElmeel is the co-Founder and CEO of SymbaSync. SymbaSync is the 2017 & 2018 Winners of the U.K.’s SME awards for Best Talent Sourcing software and Most Innovative Recruitment platform. Listen for topics discussed on this podcast such as:  Comparing the hiring wants of three generations. Millennials, Baby Boomers & Generation Z. Have the job candidate wants vs. needs changed? Job specialization is a growing trend among younger generations to avoid student debt. Is it helping or hurting the job market?  Can the candidates first impression improve with adding back the recruiter “human touch”?How do HR executives break the barrier of technology?  Find out how much a bad hire really costs your organization.   Dealing with Millennial/ Gen Z “ghosting”. Can you minimize future ghosters by getting candidate feedback sooner?   Learn more about SymbaSync and grab your FREE trial. Download a FREE White Paper

In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Dr. Arun Mohan, Founder, and CEO of Radix Health, former Chief Medical Officer of one of the top 10 largest hospital groups with over 400 providers and 30+ locations. Listen for topics discussed on this podcast such as: Today's patient is a consumer, how to think of patients as consumers first. How patients "access" to care expectations and demands have changed?Is the patient physical exam extinct? What are Millennials looking for in patient convenience, online scheduling, and video telehealth? What is the cost of appointment cancellations and shrinkage to providers? What should providers, practice groups and hospitals be thinking about for 2019 and have in their roadmap? Learn more about how Dr. Mohan and Radix Health are changing patient access to care. Learn more about how to incorporate telehealth into your provider group and download new Infographics on billable codes. Support the show (http://www.helpin

 The opioid epidemic is front page news everywhere you turn. Carrie Chitsey Wells has guest Dr. Christine Cauffield, CEO of Lutheran Services of Florida Health Systems. She's been instrumental in fighting the opioid crisis in Florida, through grants, peer training, addiction centers and more. Dr. Cauffield talks about the pilot program with the Florida Blue Foundation to provide peer to peer counseling and Narcan in hospitals, ER's and doctor's offices. Hear about the impacts, progress, and results to date. Heroin OD’s have quadrupled since 2002, opioid OD’s increased 30% in less than 10 months last year in 52 areas in 45 states.  With over 40% of all US opioid, OD’s coming from prescription opioids.  80% of heroin users started with prescription opioids.  Drug use increased by 63%, 3.8M people said they have tried heroin.  CDC estimates 2.6-5M people have an opioid disorder but less than 10% seek treatmentCrime and burglary have increased dramatically in almost every county across the US as a

 This episode we discuss the role change of the modern recruiter. How has the recruiting game changed to market, attract and attain top talent in this digital world? Our guest Matthew Gibbs a global recruitment veteran with expertise all over the world such as Hong Kong, Australia, the US, and the UK. He is the Co-Founder of Recruiterly and owner of a recruitment firm in Hong Kong.  Show highlights:  Pounding the phones is not scalable. Learn why recruiters need to be proactive, provide great content, and nurture the person to person communications.  76% of the workforce is open to a career move, the best ways to reach them and what technology tools to use.  Successful staffing agencies and corporate recruiters have a marketing strategy and team.  Chatbots aren't fooling anyone that they are a real person. Are they overused? When to use them during the hiring and recruiting process?  What are the future trends in virtual video career fairs? How to market job fairs?  To download the WhitePaper Hiring in a

 In this episode host Carrie Chitsey Wells has former Fortune 500 Talent Executive, Annissa Deshpande, Founder and Principal at LogLab. Since has been responsible for hiring over 20,000 resources in 150 countries, Carrie wants to hear her thoughts on the latest recruiting and talent acquisition tools and whats broken in the hiring process.  Some of the show highlights:  They discuss the pros and cons of some of the latest recruiting tools like chatbots, pre-recorded video interviews, and live video interviews. What should HR executives be thinking about if they are implementing or NOT implementing why should or shouldn't they be?  Why have the role of the HR changed over the years?  HR professionals are resistant to change. How to overcome, how to think about HR outside of your industry and department. Great thoughts and tips for the digital HR team.  Carrie talks to Annissa about her latest blog Layoffs, Three-Martini Lunch and the Typewriter".Get a FREE Download the White Paper "Recruiting in

Host Carrie Chitsey Wells talks to the Pastor of Renovate Church and former Engagement Director at Trader's Point Church (fastest 100 churches in America, 3 years in a row), Dave Jamerson about the new digital church member, how to engage them in this new digital era. Some topics discussed: Church attendance is down to 3 out of 8 Sundays per month How do you engage with the member's new busy lives and digital "I want it now"? How to help the leaders and pastors of churches from so much "drive" time to appointments? Listen to how video chat is helping church leaders engage with 4-5X more members per day. What does the "future of the digital church" look like? How does it connect to non-profits faster, more efficient and instant? Support the show (http://www.helpinghumans.care)

 Host Carrie Chitsey Wells has on as a guest Dr. Tommy McElroy of Echelon Health and host of the Dr. Tommy Show.  Dr. Tommy is an expert in concierge medicine and new healthcare innovation for doctors. Hear Carrie ask him about why concierge medicine is on the rise and why it benefits both doctors and patients.  Some other topics that were discussed in the podcast:  The In's and Out's of Concierge medicine and patient preferred communication trends and channels.  How video telemedicine is on the rise, why it's helpful for doctors and customer convenience. What should doctors, practice groups, and hospitals be thinking about when implementing video telemedicine and video telehealth? Check out Dr. Tommy's  Podcast To learn out more about  Video Telemedicine Support the show (http://www.helpinghumans.care)

Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach that integrates the extensive use of mobile video health technology with traditional medical care.The ETHAN program is being funded by the Texas 1115 Healthcare Transformation Waiver Program and began in late 2014. It has since morphed into one of the first video telehealth programs used by a city globally.An overview of how the ETHAN program works: After a first responder arrives on scene, the crew assesses the patient to determine if they require emergency care or activates the ETHAN program. A tablet that is in every fire/EMS truck is then used to connect the patient with an emergency physician via HIPAA compliant video conferencing technology. The physician then determines if the patient should be referred to a community clinic via taxi, referred to the ED via

Our host Carrie Chitsey Wells has TEDx speaker, 5-time author, and President of Success Performance Solutions, Ira Wolfe on the show. They talk about what is keeping HR executives and hiring managers up at night. Show highlights:Hiring and Recruiting technology innovation: it's not the future, if you haven't started, you are behind.Chatbots: are they good for screening applicants to save the applicant time and the company money? Are they good enough as a standalone or does video chat really compliment the processMobile apps aren't just for targeting hourly workers and Millennials, Baby Boomers are using them to search for jobs too. Is there an easier way to do traditional job fairs, through video chat that get better candidates and faster? The candidate is interviewing you just as much as you are interviewing them. Are only the Millennials and Gen Z's looking for the company to be "authentic" and feel like they "belong" or is it all generations?  Ira has a new book comi

Carrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses should be thinking about sales process with new technology tools and processes. Listen to what "Corporate America" should be thinking about to not become "complacent". They talk about how video chat allows you to see buying signs, emotions and can increase your sales close rates by 2-3x over audio. Hear Matt talk about which sales channel he would prefer if given the option of email, text, audio or video. You can learn more about Matthew @ www.matthewpollard.com You can learn more about One Touch Video Chat @ www.otvideochat.comSupport the show (http://www.helpinghumans.care)

Carrie Chitsey Wells is joined by Shannon Burch of Scotiabank. They discuss the change in consumer behaviors and the desire for video banking. Shannon shares what other banking executives should be thinking in regards to the customer of "tomorrow". Shannon and Carrie talk about: How the banking contact centers now require a different level of training, process, and environment as they have now before more "virtual tellers and bankers" vs. typical contact centers. How does big data come into play in personalizing the relationship and helping give customers the financial advice they are looking to receive. Should you market and segment by age? Shannon shares that mobile video banking allows customers what they want "convenience". Any executive in the banking community will not want to miss this podcast! Learn more about video bankingSupport the show (http://www.helpinghumans.care)

Carrie Chitsey Wells is joined by Billy Canu who is Founder of Plumber Tom, Brighthaus Marketing Group, Fox & Jane Salons and an investor in home services companies. Billy talks about how he grew his plumbing and painting companies to over $10M/year through innovative marketing tactics and what home services companies should be thinking about. Carrie and Billy talk about the future of video chat in the home services industry for getting more estimates, increasing revenue and reducing cost per acquisition. Carrie also ask Billy on what he looks for in investing in more home service companies. Listen to Carrie and Billy also discuss their time on the TV show "The Partner" together. For more on this $800B home service market and how it's changing, read out latest blog @ http://onetouchbrands.com/home-services-tech-innovation/ Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells is joined by healthcare expert Mary Tucker, CEO of UPIC Health. She is a proven executive in Healthcare with a company focus on behavioral healthcare support and management. She has had previous roles at Planned Parenthood, DC Gov't, Phillips & Disney.Listen to Carrie & Mary talk about how the healthcare system has changed and the need for "patient-focused & facing" technology innovation. They discuss what really measures a "happy" patient and the expectation for immediacy with healthcare providers. See what hits home with Mary on how video telemedicine and telebehavioral can help save lives in alcohol, drugs, suicide, military and the youth. Support the show (http://www.helpinghumans.care)

Carrie Chitsey Wells is joined by retail thought leader, Chris Gillen from the Gillen Group. He is known for being an innovative retail executive with previous roles at Toys R Us, Home Depot and Target. Listen to them talk about retail disruption and what executives are losing sleep around. It's NOT just "Amazon", brick and mortar is losing business to the online retailers that pop up daily. What should retailers that have a product online that requires a "consultative buying process", be thinking about when it comes to innovative video chat technology. How can you provide an "effortless" buying and customer process? Learn how retailers can bridge the gap to increase revenue and provide the "expected" consumer experience with a hybrid approach to customer experience. Should we not be using the word "omni-channel"? Support the show (http://www.helpinghumans.care)