Smb Community Podcast By Karl W. Palachuk

Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (https://www.facebook.com/groups/allthingsmsp). Eric also manages a YouTube Channel focused on his photography/videography hobby. Eric has been helping people with technology since high school. He has owned his own break/fix and managed services companies, spent time in internal IT and for the last 7 years has been working for vendors in the channel. He also runs the All Things MSP Facebook group and YouTube channel. On the professional side, Eric is the Director, MSP Director of Community and Partner Enablement at Egnyte. He is based in Raleigh-Durham-Chapel Hill Area. He started as an MSP in 1992 and has worked for a variety of vendors. Links: Facebook group: https://www.facebook.com/groups/allthingsmsp YouTube: https://www.youtube.com/c/EricAnthonyMSP LinkedIn: https://www.linkedin.com/in/esanthony/ Egnyte: https://www.egnyte.com/ More info coming soon on Egnyte's MSP Summit May 11th. :-)  

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and network management. In growing their MSP business, Ryan challenged the assumption that you have to be local and small in order to thrive in the SMB IT market. In particular, they challenged the belief that you have to look people in the eye and ask for their business. About Ryan: Ryan Denehy is a 3x entrepreneur and the Founder and CEO of Electric. Having experienced the pain and frustrations that many business owners encounter in managing their IT infrastructure and support needs, Ryan's light bulb idea to create a cloud-based, real-time, 24-7 IT Support ecosystem laid the foundation for Electric's vision to redefine IT Support for a new generation. Throughout the pan

Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl's favorite new term: Ransomware canaries. Here we discuss the Huntress "Hack_it 2021" event, March 22-24 online. In addition to an all-day "Hacking Windows" pre-day, the event features a variety of great hands-on training. You can see the full agenda at https://www.huntress.com/hack_it_2021. John is a primary presenter of the event. One of the cool sessions is Making the Malware: A Choose-Your-Own Adventure Exercise. This is a true hands-on opportunity to see how hackers actually plan, design, and execute attacks. Check out all the details and register now. Huntress is totally focused on cybersecurity detection and prevention. You can sign up for a free demo and kick the tires at https://www.huntress.com. About John Hammond Hammond is a cybersecurity instructor, content creator, red teamer, and Capture the Flag enthusiast. As a previous Department of Defense Cyber Training Academy curriculum dev

Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of marketing expertise. She has a unique ability to tap into the genius of others and get their message on the page of a book or other media. Most people struggle with identifying their unique proposition for their customers and clients. For Kate, it is an instinct. Kate is the Editor of Tech UP or Lose OUT, an author in 6 collaborative books, and a ghostwriter in many others. Web Sites and Links: http://authorityredefined.com/ https://www.linkedin.com/in/ghostwritingkate/ :-)

Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete's YouTube channel traffic and the lessons he's learned. Check out Pete's last appearance here: https://www.smbcommunitypodcast.com/2021/01/pete-matheson-using-video-to-grow-your-it-business/ Basically, Pete saw great opportunities with YouTube, so he jumped in and gave it a lot of his attention. In this podcast, he gives us the update on how he is growing revenue with his channel. He also gives us lots of great tips and tricks on building an audience AND providing business-related content. Lesson number one: Start a channel! Lesson two: Just start posting videos. Don't wait until they're great (or perfect). Just do it. Lesson three: Get comfortable and let people see your personality. After all, that's what people buy. Pete gives some great examples of the videos he produced as an IT consultant. These are client-facing. From there, he moved to helping IT pros figure out videos for their business. Sites: ht

Karl and Mike get together for an update on security. As you know, 2020 was quite a year. There was new legislation at the state and local levels, primarily in response to an explosion of sophisticated attacks of ransomware. We went into a good deal of detail on new NIST and CMMC recommendations, as well as a major update on HIPAA. Mike Semel is a noted thought leader, speaker, blogger, and best-selling author. He is the President of Semel Consulting, focused on compliance regulations; cyber security; and Business Continuity planning. Mike has also developed Semel Systems, a series of cybersecurity and compliance training and go-to-market systems for MSPs. Link: www.mikesemel.com :-)  

Karl caught up with a fellow CompTIA Executive Committee member, Pete Busam from Equilibrium Consulting. Pete and Karl sit on the Advancing Tech Talent and Diversity E.C. Pete Busam is the founder and owner of Equilibrium Consulting, LLC, a management consulting and outsourced marketing firm specializing in assisting channel and technology services organizations with establishing partner relationships, and directing IT channel strategy, design and execution. He has more than 35 years of experience in the channel, where he began as a technician. Since then, he has operated several successful technology services providers and continues to be recognized by clients, partners and channel publications for his outstanding performance, commitment and contributions to the industry. His thought-provoking insights on the channel have been published by numerous industry-leading trade publications, including CRN, ChannelPro, Channel Futures and Channel Insider. An industry thought leader, he has given presentations and pa

Host Karl interviews Paul Katzoff from White Canyon Software. White Canyon provides software to really, truly, honestly remove all the data on hard drives so it cannot be recovered. As Paul points out, we could download free tools from the internet, but "they don't get certified for a reason - they don't work." Wipe Drive can erase one drive at a time, a dozen at a time, or even build a Pixi network. In addition to securing old hard drives, Wipe Drive makes it easy to recycle systems to keep them out of the land fill and help not-for-profit associations with donated hardware. The program also gives you great reports that can be shared as proof that hard drives have been wiped clean. For almost a decade, Paul has worked with technology companies seeking manageable growth and brand loyalty/expansion. His career has ranged from being an integral part of a new business start-up team, to becoming a key driver in the business enabling it to become both sustainable and profitable. Currently, Paul serves as the

James Kernan interviews Hartland Ross from eBridge Marketing Solutions. Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions. With over 20 years of business development experience and having worked with technology firms since 2001, Hartland is a sought after conference speaker and authority who is often interviewed and quoted in industry related case studies and articles. eBridge Marketing Solutions focuses on working with B2B IT service firms looking for alternative growth strategies to complement existing efforts. We focus on both organic (digital marketing) as well as M&A options for those in the following industries: Web hosting, SaaS, IaaS, PaaS, MSPs, Data Centers and IT Security companies. Links: http://

Karl interviews Janet Schijns from the JS Group. Janet is the CEO and Digital Ninja of JS Group, a leading go-to-market consultancy in the technology industry. She's a former executive at Motorola, Verizon and Office Depot. Plus, Janet is the founder of Tech Worlds Half, a not-for-profit dedicated to keeping women in the technology industry. Her recent awards include: Channel Influencer of the Year Top 10 Women in Technology Top 50 Influencer in Technology ... and her newest accolade: Analytics Insight "10 Most Impactful Women in Technology 2020" Plus she's a Star Wars raving fan! Janet has a super focus on channel marketing. The mission statement of the JS Group is: "Save the Channel." What a great mission. Here Janet makes the argument that the "digital transformation" has already happened. We are now in the digital normal. If you missed it, that's on you: you need to catch up. Sites/Links: https://www.jsgnow.com https://www.linkedin.com/in/janetschijns/ https://twitter.com/channelsmart :-)  

Host Karl interviews Daniel Welling from Marlow, UK. Here we look at "organic growth" vs. buying companies as a growth strategy. Which is best for you? Daniel started his career in IT in 1995, following a sales track, working for a number of VARs and quickly developing a consultative approach to new business and account management, leading to Sales Management within a few years. The urge to do more resulted in forming an IT support business (what today we call an MSP!) in 2002 which developed over the following 12-years with the obligatory highs, lows and lessons learned. In 2014 the opportunity arose to exit the business in a trade sale, allowing Daniel to pursue his non-IT interests, which have included further highs, lows and lessons in the fields of motorsport and soft drinks, while remaining involved with the MSP market through being an active member of MSP communities, taking a part time role with the acquirer of his business and growing a base of other MSPs with whom he has worked in the blended-capaci

Host Karl sat down with Pete to talk about promoting IT businesses. Pete started his own MSP in 2011. For the next near decade that business grew, hit and exceeded the magic £1m turnover mark (one million pounds revenue), grew to 16-staff, strong and the business brand itself became well known locally as something for other MSPs to aspire to. In early 2020 Pete exited the business to pursue other interests, including Video, and helping other MSP Owners! In this conversation, we start with a discussion of mergers and acquisitions and that flows into a general discussion of business success. One big question: What's your number? Pete completed the sale of his business as the pandemic shutdown was taking place. So that's a great story. Before selling the business, Pete invested in video (YouTube) production. His big challenge was: How do you use YouTube videos to promote your IT business? Pete kept the YouTube channel - and you can find it at youtube.com/petematheson. Pete gives some great examples of the videos

with Dylan Dahlquist dylanquestdigital ( at ) gmail.com Google's Advertising platform is versatile, far-reaching, and pretty confusing. Sometimes getting a clear return on ad spend can feel closer to wizardry than science, but that's why Dylan has spent years figuring out methods for businesses and organizations to grow with Google Ads. He has success managing Ad Accounts for a variety of businesses and non-profit organizations. Dylan is also a Digital artist as well as a published Scientist. Wow! "I just searched my business and I saw...." This is the statement many digital marketers/advertises hear from clients moments before disaster strikes. Google-ing your name/business is an outdated way of measuring your online presence, and a great way to distract yourself from actually helpful tools that could grow your business/brand online. Interested in Google ads? Email DylanQuestDigital ( at ) gmail.com :-)  

I caught up with Richard Tubb near the end of November. In addition to a general catch-up, we recorded a podcast on Marketing Tips! We did this after an experience we shared that resulted in extra bonus marketing for Richard - because he was prepared. It got me thinking about how being ready to take advantage of opportunities goes a long ways. In this conversation, Richard shares some great ideas for IT professionals who want to krank up continuous marketing - which is a great idea! Note: One tool Richard mentioned in the interview is Text Expander: https://textexpander.com/.   I mention a blog post I did on Richard recently. You can find that here: https://blog.smallbizthoughts.com/2020/10/meet-richard-tubb-true-community.html The easiest way to connect with Richard is via his primary web site: Resources for MSPs - https://www.tubblog.co.uk/resources/ I particularly encourage you to sign up for his weekly newsletter - MSP Insights - https://www.tubblog.co.uk/nl You can check out his blog over on my blog rol

Karl interviews co-host James Kernan on his new book, Tech Up or Lose Out. James is the editor and publisher of the book. And, of course, he wrote a good deal of it. James calls this book the Entrepreneurs Guide to IT. The target audience is small business - not just IT businesses. You might, for example, give this book to clients to educate them on why they need tech support. The basic goal is to show business owners how they can leverage technology as a competitive advantage in your business. James Kernan is the CEO of Kernan Consulting, Inc. an international award winning management consulting company. They have become one of the most successful consulting firms in the country, primarily serving Information Technology Value-Added-Resellers or MSP’s. Its core competencies include Coaching, Advising and Mentoring programs like the Mastermind CEO Peer Groups, Leadership, Sales Training and its One-on-One Consulting Programs. Since 2006, over 500 businesses in six different countries have successfully been coa

Host James Kernan interviews Sarah Hansen on Social Media Marketing. Sarah runs Hansen Collective, a firm that uses online marketing expertise to help both international and domestic clients, while also fostering a community and educating her audience on creating effective social media strategies for personal brands and businesses alike. Hansen Collective combines modern social media marketing strategies with custom content to boost your business’s online presence. Our mission is to help your brand better communicate with your audience, and in doing so, create profitable social platforms. The greatest weakness Sarah find with social media strategies is that many companies use a cookie-cutter approach that doesn't feel natural online. She prefers a more natural, organic, and therefore successful approach. Web Sites, etc.: - www.hansencollective.com - www.instagram.com/hansencollective - www.linkedin.com/hansensarah21 - www.facebook.com/hansencollective :-)  

Karl interviews Manuel Palachuk, author and coach. Manuel is introducing a new kind of interactive event call The IT Confidential. See https://theitconfidential.com. The new venture is a bit like a webinar/podcast with a major twist: A live audience. The goal is to take a hard look at some issues that others are not talking about in the channel. Plus, he got a cool look and feel for the web site. One other fronts: We start by checking in on how things are going during the pandemic. So far, our industry seems to be doing pretty well. There are exceptions, of course, but the overall picture is pretty positive. We also look at the bigger picture and what the "next normal" will look like when the pandemic is over. Next year might be a lot like this year. But Manuel suspect 2022 should be much closer to the old normal. AND Manuel is announcing a new training series call Agile IT Service Delivery. Like "agile" in software development, Agile Service Delivery is a self-improving service delivery process based on cont

Karl caught up with Chris Timm from Sondela Consulting. Chris has a long history in the SMB IT community. He is a former MSP owner and spent a few years at Autotask. Today Chris is a coach and thought leader around making the most of your PSA. He runs a podcast with Rayanne Buchianico at http://psaimpact.net/. Check it out! But our focus here is Chris's new book! PSA Profitability is available on Amazon and Kindle. The Amazon.com link is https://www.amazon.com/gp/product/1838111301/. Here Tim gives us some great advice about picking the right PSA for your business. Like many software packages, the right tool for one company is not the right tool for all companies. A good PSA with be customizable for your procedures and processes. Chris is a huge advocate of tracking all time in the PSA. But, at the same time, he says that you shouldn't buy a PSA if all you need is a ticketing system. If you need a ticketing system, go buy one. A PSA is a much bigger-picture tool. Yes, it includes a ticketing module. But it's

Using LinkedIn to Generate Leads for MSPs with Nathaniel Freedman, Tech Pro Marketing Karl interviews Nathaniel Freedman, CEO of Tech Pro Marketing. As Nate says: You don't want marketing help from just anyone — you want it from someone who is focused exclusively on using MSP Marketing to help MSPs generate leads. Tech Pro Marketing is dedicated to delivering predictable, quality leads to Managed Service Providers and help fill their sales pipelne. Karl and Nate explore ways you can do better with your lead generation, specifically with LinkedIn. Related Resources: https://www.techpromarketing.com https://smartermsp.com/author/nate-freedman/ https://www.linkedin.com/in/natefreedman/ :-)  

Karl caught up with coach Erick Simpson (www.ericksimpson.com). He works with a lot of partners, and we talk about what partners are experiencing as the extended "work from home" world evolves. Luckily, many IT service providers are thriving and doing well helping their clients to be successful. That is a great example of technology that used to be "nice" and is no critical. So that has turned into an unexpected opportunity. But we are also faced with an unexpected challenge: Selling remotely. Erick talks about how we can use the extended functions of Zoom (or Teams or whatever) to help you deliver a killer sales presentation. From there, we dive into some specifics. How do you do qualifications and meeting setups remotely? Be prepared. Make the technology invisible. Plus lots of other great tips and information! Web site: www.ericksimpson.com :-)   Sponsor Note: Gatekeeper from Calyptix Security Introducing Gatekeeper from Calyptix Security: zero trust access securing RDP and SSH connections with two factor