Smb Community Podcast By Karl W. Palachuk

Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end leading brands, streamlining business processes and implementing core controls to ensure success in both the sales and marketing teams. Over the last 9 years, Frances has worked for three MSP's in the UK. Her knowledge and expertise from an MSP standpoint are invaluable to the Inbay team. Links https://www.inbay.co.uk https://www.facebook.com/InbayLtd/ https://www.linkedin.com/company/inbay-ltd/ https://www.youtube.com/channel/UCvI8HvUqvkMU_TR3leLawgg https://twitter.com/inbay :-) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding both XCEL Professional Services (MSP) and Passportal, Colin led both organizations as the top executive through several consecutive years of triple-digit growth from $0 to millions in annual recurring revenue until their acquisitions by F12.net and SolarWinds respectively taking both businesses from founding to successful exit in just 10 years. He is now the Founder & CEO of Gradient MSP, focused on giving vision and voice to MSPs both small and large. Colin is a technology innovator, passionate leader, and professional speaker focused on advising entrepreneurs how to grow, expand, and mature their businesses. Links: www.meetgradient.com @meetgradient @realitykno

Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company's solutions are quickly and easily auto-provisioned through its CoreNexa™ platform, which seamlessly integrates with other essential business applications. For small- to medium-size businesses and larger enterprises, CoreDial offers comprehensive, cost-effective, and future-proof communications solutions customers demand. Backed by an industry-leading 99.999% SLA and supported locally by 850+ trained partners, CoreNexa is uniquely positioned to help businesses unleash the power of the modern workforce. CoreDial's newly-enhanced CoreNexa 7.0 platform lets partners scale their relationships with existing customers and capture new opportunities while providing modern, reliable, and feature-rich unified communications solutions, including the addition of richly-featured video and pervas

Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more companies have been compelled to embrace digital transformation throughout the pandemic, moving greater amounts of their infrastructures and services to the cloud. Small to mid-size businesses have shown themselves to be especially agile in light of the shift to remote and hybrid technology solutions, making this sector a notable opportunity for channel partners to profit from cloud services bundled with hardware and services. All-in-all, XaaS is becoming the new standard for technology consumption in the emerging digital economy. The XaaS consumption model employs a combination of solutions including hardware, software, cloud-based solutions, and a roster of technology services. The challenge is to deliver this range of products and services through a streamlined conduit, reducing complexity while still capitalizing on the many benefits of XaaS. MSPs and V

Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to deliver quality information to MSPs to help them grow their businesses and increase profitability. Tom is also the Co-host of NinjaRMM's MSP Live Chats webinar series, host of the MSP Breakthrough podcast series. Links: https://www.ninjarmm.com/msplivechats/ https://www.ninjarmm.com/msp-breakthrough/ :-) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Karl caught up with Mario Pirolozzi, VP of Sales at Zomentum, to talk about their Sales Acceleration Platform. Mario is a 10 year industry veteran whose career has been dedicated to assisting thousands of MSPs and IT service providers in their go-to-market plans, sales strategy, and execution. As a former VP of Sales for Datto, and current VP of Sales at Zomentum, Mario is uniquely positioned to help MSPs evaluate their current technology stack and enhance their sales efforts by providing valuable insights and world class solutions. Zomentum is the channel's only end-to-end sales acceleration platform. Their partners are creating documents 70% faster, they are increasing their deal values by 600%, and converting 100% more often while using Zomentum's full suite of tools. Web Sites: https://www.zomentum.com/ :-) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Karl caught up with Greg Edwards, founder of CryptoStopper, about the details of how Cryptoware works. He's a great source on this topic since he's built a product to stop ransomware in its tracks. CryptoStopper creates randomly-named files of random sizes to monitor in key locations. Then, they monitor those files as well as other activities on your clients' computers. When CryptoStopper sees ransomware activity, they catch it much earlier than other monitoring services. We dig into some juicy details about how their system works. And, of course, Greg gives us some great details about how the viruses themselves operate. Greg has been a technology entrepreneur since 1998. Before he founded CryptoStopper, he started Axis Backup, a backup and disaster recovery company for the insurance industry. He saw firsthand the rapid increase in the damage cyber criminals were doing with debilitating malware resulting in high financial loss to vulnerable companies. Between 2012 and 2015, one in five of Axis Backup's c

Host Karl talks to ASCII CEO Alan Weinberger about his new book - The Doctor's In: Treating America's Greatest Cyber Security Threat. Of course, we also talked about the state of the industry and what's ahead for IT consultants. Alan book illuminate for the general public how important a Managed Service Provider is in maintaining the health of our economy and our infrastructure itself, in the new cyber security era. Alan founded The ASCII Group in 1984 in Washington D.C. And, of course, ASCII is one of the premier communities for IT service providers, VARs, MSPs, and technology resellers all over the world. They host a series of virtual and in-person events. You can find out more at www.asciievents.com. Misc. ASCII Links: https://overview.ascii.com/the-doctors-in/ https://www.ascii.com https://twitter.com/asciigroup https://www.facebook.com/TheASCIIGroup https://www.linkedin.com/company/ascii ASCII Events – www.asciievents.com Alan's Book is available on Amazon: - https://www.amazon.com/Doctors-Treating-Am

Host James Kernan interviews Dave Scott from Scott Digital Marketing. Dave Scott is the Founder, President and CEO of Scott Growth Strategies. Dave has over 20 years of experience working with MSPs, Tech and IT firms and B2B companies. He pours his wealth of marketing knowledge into clients making sure they're seen, heard and valued in the current tech climate. In the end, Dave delivers digital marketing leadership, strategies and tools that lead to client success and prosperity. Related links: https://podnutz.com/ppro332/ https://www.sweetteasocialmarketing.com/episode191/ https://www.scottdigitalmarketing.com https://www.linkedin.com/company/scott-marketing-llc https://www.facebook.com/scottdigmarketing/ As always, if you have any questions or comments, post them here. :-) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

More and more every day, you need privacy policies on your web site. These requirements change every day. How can you possibly stay legal and up to date? The quick answer: You pretty much can't. That's where Termageddon comes in. Host Karl interviewed Hans & Donata Skillrud from Termageddon. Termageddon aggregates privacy policies and generates valid privacy policy text based on your business and location. When the law changes, so do the policies, keeping your company protected and allowing you to focus on more important things. Find our more at www.termageddon.com. We dig into the details here. Guest info: Donata and Hans are the cofounders of Termageddon. Donata is a licensed attorney and a certified information privacy professional. She also serves as the Vice Chair of the American Bar Association's ePrivacy Committee and has provided insights to governing bodies on how to write privacy laws. Hans is a former small business agency owner, who sold his 12 person company in 2019 to focus all of his attent

Host Karl talked to James Norrie from CyberconIQ. CyberconIQ takes a new approach to educating users about security - based on their demonstrated behavior. As we've all seen, pure education has limited success. This program helps users alter their behavior. Guest Dr. James Norrie is a Professor of Strategy and Cybersecurity and former Dean of the Graham School of Business at York College of Pennsylvania. He is the author of six books, multiple journal articles and is a sought-after expert, frequent media commentator and national newspaper op-ed guest writer. Internationally known, his areas of research interest delve into the intersection of society and technology and the clash this can create, particularly as cybercrime has become a ferocious problem. In addition to his academic role, he is the Founder and CEO of CyberconIQ, a firm committed to changing the global cybersecurity conversation from fear to hope. He conducts, presents and publishes industry-related research and consults globally to prominent com

Host Karl interviewed Rom Hendler, CEO of Trustifi Email Encryption Solutions. We start our discussion discussing what makes Trustifi different from other email security solutions. Trustifi provides email encryption delivered on a software-as-a-service platform. They provide both inbound and outbound email security from a single vendor. Most email security systems address inbound traffic only. But as compliance expands across geographies and industries, we could see some real problems if we don't also manage the outbound traffit. SMB MSPs and solution providers should begin to think of email encryption as a way to deliver control of email data back to the user, as opposed to simply screening threats as they arrive at the network gateway. Trustifi's one-click solutions leverage a breakthrough email encryption strategy. Rather than have emails pass through the recipient's gateway and reside on their server, Trustifi's solution encrypts messages before they go through the recipient's gateway. Sent mail messages

Host Karl interviewed Guillaume Boisvert, Director for Product Innovation at Sherweb. The topic of the day is: Take Office Security to the Next Level. Guillaume has been instrumental in commercializing Sherweb's Infrastructure as a Service solutions for public and private cloud. He has more than 15 years of experience developing and marketing web services for both B2B and B2C platforms. Prior to his current position, Guillaume managed Sherweb's security and compliance product portfolio. He holds a degree in CIS, and has business training from McGill University. The topic here is Sherweb's new Alliance program. Sherweb's Office Protect has been around for quite a while. It adds a serious layer of security to O365/M365. The default Office configuration is designed for enterprise clients, and their defaults are good for a large slice of users. Office Protect fixes some obvious problems, such as turning on 2FA and logging. Both are off by default. That's great . . . until something goes wrong. Office Protect basi

Host Karl caught up with Tom Lawrence of Lawrence Technology Services. Tom runs a very successful IT consulting business - and uses YouTube as his primary marketing tool. That's a very rare thing, but Tom's been making videos since 2014. His channel has really taken off in the last few years. The "Lawrence Systems" channel is here: https://www.youtube.com/channel/UCHkYOD-3fZbuGhwsADBd9ZQ - and has more than 185,000 subscribers. But lots of people don't subscribe, so he has about 1.8 million unique viewers in the last ninety days. Most of them joined in the last two years! Tom's philosophy for YouTube is very straight forward: He creates videos to talk about whatever is on his mind. Sometimes that's technology; Sometimes it's business. But he always puts in a plug at the end. "If you have a project we can help with, drop us a line." This is a great example of the philosophy that you should create content that you would like to consume. That will attract an audience that will find that content appealing. Here's

Host Karl sat down with Kevin Coppins, President and CEO of Spirion. Kevin wakes up every day on a mission to protect what he knows matters most—your sensitive personal data. With a team of passionate data privacy professionals at his back, Kevin is working to re-envision the culture of entire industries, putting privacy at the forefront where it belongs. One of the biggest problems today is that people "just do their jobs" everyday, and unwittingly expose sensitive data to the Internet. Sensitive data is being replicated thousands of times across databases, shared folders, and cloud servers around the globe—and all a bad actor needs to cause chaos is one opening. Spirion is attempting to change the paradigm of data security; not by building higher walls, but by radically shrinking the target. The COVID Data Explosion - As we work together to flatten the curve, organizations around the world are scrambling to adapt. IT departments have been so focused on making the shift to working from home, that they've lef

Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (https://www.facebook.com/groups/allthingsmsp). Eric also manages a YouTube Channel focused on his photography/videography hobby. Eric has been helping people with technology since high school. He has owned his own break/fix and managed services companies, spent time in internal IT and for the last 7 years has been working for vendors in the channel. He also runs the All Things MSP Facebook group and YouTube channel. On the professional side, Eric is the Director, MSP Director of Community and Partner Enablement at Egnyte. He is based in Raleigh-Durham-Chapel Hill Area. He started as an MSP in 1992 and has worked for a variety of vendors. Links: Facebook group: https://www.facebook.com/groups/allthingsmsp YouTube: https://www.youtube.com/c/EricAnthonyMSP LinkedIn: https://www.linkedin.com/in/esanthony/ Egnyte: https://www.egnyte.com/ More info coming soon on Egnyte's MSP Summit May 11th. :-) Hosted by Simplecast, an A

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and network management. In growing their MSP business, Ryan challenged the assumption that you have to be local and small in order to thrive in the SMB IT market. In particular, they challenged the belief that you have to look people in the eye and ask for their business. About Ryan: Ryan Denehy is a 3x entrepreneur and the Founder and CEO of Electric. Having experienced the pain and frustrations that many business owners encounter in managing their IT infrastructure and support needs, Ryan's light bulb idea to create a cloud-based, real-time, 24-7 IT Support ecosystem laid the foundation for Electric's vision to redefine IT Support for a new generation. Throughout the pan

Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl's favorite new term: Ransomware canaries. Here we discuss the Huntress "Hack_it 2021" event, March 22-24 online. In addition to an all-day "Hacking Windows" pre-day, the event features a variety of great hands-on training. You can see the full agenda at https://www.huntress.com/hack_it_2021. John is a primary presenter of the event. One of the cool sessions is Making the Malware: A Choose-Your-Own Adventure Exercise. This is a true hands-on opportunity to see how hackers actually plan, design, and execute attacks. Check out all the details and register now. Huntress is totally focused on cybersecurity detection and prevention. You can sign up for a free demo and kick the tires at https://www.huntress.com. About John Hammond Hammond is a cybersecurity instructor, content creator, red teamer, and Capture the Flag enthusiast. As a previous Department of Defense Cyber Training Academy curriculum dev

Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of marketing expertise. She has a unique ability to tap into the genius of others and get their message on the page of a book or other media. Most people struggle with identifying their unique proposition for their customers and clients. For Kate, it is an instinct. Kate is the Editor of Tech UP or Lose OUT, an author in 6 collaborative books, and a ghostwriter in many others. Web Sites and Links: http://authorityredefined.com/ https://www.linkedin.com/in/ghostwritingkate/ :-) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete's YouTube channel traffic and the lessons he's learned. Check out Pete's last appearance here: https://www.smbcommunitypodcast.com/2021/01/pete-matheson-using-video-to-grow-your-it-business/ Basically, Pete saw great opportunities with YouTube, so he jumped in and gave it a lot of his attention. In this podcast, he gives us the update on how he is growing revenue with his channel. He also gives us lots of great tips and tricks on building an audience AND providing business-related content. Lesson number one: Start a channel! Lesson two: Just start posting videos. Don't wait until they're great (or perfect). Just do it. Lesson three: Get comfortable and let people see your personality. After all, that's what people buy. Pete gives some great examples of the videos he produced as an IT consultant. These are client-facing. From there, he moved to helping IT pros figure out videos for their business. Sites: ht