Smb Community Podcast By Karl W. Palachuk

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and network management. In growing their MSP business, Ryan challenged the assumption that you have to be local and small in order to thrive in the SMB IT market. In particular, they challenged the belief that you have to look people in the eye and ask for their business. About Ryan: Ryan Denehy is a 3x entrepreneur and the Founder and CEO of Electric. Having experienced the pain and frustrations that many business owners encounter in managing their IT infrastructure and support needs, Ryan's light bulb idea to create a cloud-based, real-time, 24-7 IT Support ecosystem laid the foundation for Electric's vision to redefine IT Support for a new generation. Throughout the pan