Be A Better Guide Podcast - Tourism Training, Hospitality And Travel Business Success

Sinopsis

Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers. In this podcast well look at best practices for tour guides, travel businesses, activity operators and Destination Management Companies. Whether youre a freelance guide, a travel business owner, a tour operator, a travel agent, a lodge, a hotelier or a tour guide trainer, the Be a Better Guide podcast will offer simple, actionable advice for increasing your bookings and building a successful tourism brand. Find show notes, links and and VIP resources at http://www.beabetterguide.com/podcast

Episodios

  • Episode 34 -11 Habits of Likeable Tour Leaders

    Episode 34 -11 Habits of Likeable Tour Leaders

    25/06/2018

    Today we are going to explore how to be more likeable as a tour leader, guide or experience host and break down the habits of likeable individuals. But first a quick story. I was shy as a young child. And… The post Episode 34 -11 Habits of Likeable Tour Leaders appeared first on Be a Better Guide.

  • Episode 33 – How to speak in front of a group and How to get people’s attention

    Episode 33 – How to speak in front of a group and How to get people’s attention

    11/05/2018

    Getting the attention of a group is not a trivial skill. Even when customers have paid to come on a tour and employed you as a guide to share your knowledge – getting an audience to pay attention can sometimes… The post Episode 33 – How to speak in front of a group and How to get people’s attention appeared first on Be a Better Guide.

  • Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names

    Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names

    12/01/2018

    Learning techniques to remember people’s names is a great skill for everyday life. But as tour leader, guide or someone who works in the service industry – learning names becomes one of your most important skills. In this video, we’re going… The post Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names appeared first on Be a Better Guide.

  • Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage

    Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage

    06/05/2017

    The curious thing is, many tour leaders have never encountered the term ‘interpretation’ Well, for starters, we are not talking about interpretation between languages or other types of translation services. Those are a skill unto themselves – but not what we… The post Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage appeared first on Be a Better Guide.

  • Episode 30 – Common Mistakes Made on Group Tours ft. Zipline Canopy Tours by South Park

    Episode 30 – Common Mistakes Made on Group Tours ft. Zipline Canopy Tours by South Park

    19/04/2017

    Good satire is hard to come by. So when Trey Parker and Matt Stone, the award-winning creators of South Park and The Book of Mormon, decided to parody the common mistakes made on group tours  – I got pretty excited.… The post Episode 30 – Common Mistakes Made on Group Tours ft. Zipline Canopy Tours by South Park appeared first on Be a Better Guide.

  • Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs

    Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs

    05/12/2016

    Ever wanted to travel the world and get paid? Does the sound of staying at fine hotels and eating at exquisite restaurants around the world appeal to you? Do you love people and always being on the road? Then you… The post Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs appeared first on Be a Better Guide.

  • Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training

    Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training

    05/12/2016

    How to Deal with Late Guests As a tour leader, tour guide or tour director – dealing with late clients is something you face regularly. No matter how clearly you communicate, or how well information is posted on your website… The post Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training appeared first on Be a Better Guide.

  • Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide)

    Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide)

    05/12/2016

    Have you ever wondered how to lead a tour in the rain? Nova Scotia is called New Scotland for a reason. At almost any time of year, a storm system can roll up the coast and dump buckets and buckets of… The post Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide) appeared first on Be a Better Guide.

  • Episode 26 – 4 things tour guides should STOP doing in conversations, right now!

    Episode 26 – 4 things tour guides should STOP doing in conversations, right now!

    05/12/2016

    Want to hear about some of my bad habits? Well, I usually bite my nails, I sometimes make people wait for me… and my girlfriend accuses me of being obscenely positive… and that’s just the tippest tip of the iceberg. Well,… The post Episode 26 – 4 things tour guides should STOP doing in conversations, right now! appeared first on Be a Better Guide.

  • Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth!

    Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth!

    05/12/2016

    First Impressions could not be more important for a Tour Guide or Tour Manager – Arguably one of the first tests you have to pass. Unfortunately, many tour leaders, even with professional training, lose credibility before they even open their… The post Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth! appeared first on Be a Better Guide.

  • Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training

    Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training

    05/12/2016

    The Big Question: How to Get People Talking on Tour? Let’s face it, no matter which part of the world we work in – all of us guides need to be comfortable talking to people we’ve just met. For many, this… The post Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training appeared first on Be a Better Guide.

  • Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour

    Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour

    05/12/2016

    It happens to all of us some of the time, but almost nobody knows what it’s called! Well my friends, today we shed light on speech disfluency and how we as tour guides, tour leaders and tour managers can fall victim… The post Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour appeared first on Be a Better Guide.

  • Episode 22 – One technique that great speakers use that most Tour Guides have never heard of

    Episode 22 – One technique that great speakers use that most Tour Guides have never heard of

    05/12/2016

    As tour guides, we have a lot to learn from some of the great orators of history, as well as great speakers in our modern era. They provide us with powerful technique that great speakers use to hone our public speaking,… The post Episode 22 – One technique that great speakers use that most Tour Guides have never heard of appeared first on Be a Better Guide.

  • Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide

    Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide

    05/12/2016

    Bill Clinton is easily one of the most engaging and charismatic speakers of our generation. But have you ever stopped to consider what makes his speaking so effective? In this week’s tour guide training, we break down some of Bill’s techniques using… The post Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide appeared first on Be a Better Guide.

  • Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading

    Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading

    05/12/2016

    If you have been a tour leader, tour guide or tour director for any length of time, there is a pretty good chance you’ve had to deal with an angry customer. And I don’t mean a disappointed or slightly irritated… The post Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading appeared first on Be a Better Guide.

  • Episode 19 – A few things your clients never ask on tour, but secretly want to know

    Episode 19 – A few things your clients never ask on tour, but secretly want to know

    13/10/2016 Duración: 42s

    After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind reading technology has not yet arrived. However, after leading tours for almost ten years now, I’ve been… The post Episode 19 – A few things your clients never ask on tour, but secretly want to know appeared first on Be a Better Guide.

  • Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest

    Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest

    13/10/2016

    Are you curious as to how to use props and visual aids on your tour? Would you like to have your tour stand out from the pack? Is there some way to have people walk away from your tour eager… The post Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest appeared first on Be a Better Guide.

  • Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training

    Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training

    13/10/2016

    Today we talk about how to make tours more interactive. Keeping the attention of your group is one of your biggest challenges as a tour guide, tour leader or tour director. On any given tour the leader is doing the… The post Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training appeared first on Be a Better Guide.

  • Episode 16 – When Should I give Refunds on my Tour Refund Policy Help

    Episode 16 – When Should I give Refunds on my Tour Refund Policy Help

    13/10/2016

    If you as a guide have ever asked yourself, When should I hold my ground on my refund policy? or What should I do when a guest is demanding their money back? – then this video is for you! For… The post Episode 16 – When Should I give Refunds on my Tour Refund Policy Help appeared first on Be a Better Guide.

  • Episode 15 – How to Give Amazing Customer Service Examples and Tips

    Episode 15 – How to Give Amazing Customer Service Examples and Tips

    13/10/2016

    Exceptional Customer Service can come in many forms. As a tour guide or tour operator, you want to be taking care of your customers as much as possible, but how do you give amazing customer service? Well, it is an enormous… The post Episode 15 – How to Give Amazing Customer Service Examples and Tips appeared first on Be a Better Guide.

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