Smb Community Podcast By Karl W. Palachuk

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender.  Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces. Prior to Bitdefender, Richard led the charge at some of the biggest technology companies in the world to streamline and secure customer and partner application enhancements to the cloud for both on and off premise solutions. When not at work he enjoys spending time with his wife and two children while sharing his love of beach volleyball, mountain biking and surfing.  Michael Reeves is the CISSP - Technical Director, Cloud & MSP at BitDefender. With over 22 years in the industry, Mike is a true pioneer of cloud security. His ability to translate engineering concepts to a business audience is unmatched. He

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management.  Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of people that are passionate about workflow process automation. Eveline is a managing partner at One Way Ventures, a seed-stage venture capital fund investing in exceptional immigrant entrepreneurs. Previously, she was a director at Techstars, a mentorship-driven startup accelerator based in Boston. At Techstars, Eveline along with her team sourced, invested, and nurtured over 50 prominent startups. Eveline is also the former CEO of leading media company Ekonomika, having launched several popular websites including delo.ua, the most quoted business portal in Ukraine. Prior to Ekonomika, Eveline was CEO of high-tech st

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here:  https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecurity and its changing environment.  Since our last conversation, activity in the cybersecurity space has changed drastically as the conflict in Ukraine continues to shake the globe.  Toby and Karl discuss how FieldEffect and other cybersecurity vendors are navigating the emerging threats and how their services are adapting to this everchanging platform.     Karl also had the chance to ask Toby about the White Paper, prepared by Aite Novarica. In the White Paper, Aite Novarica surveyed five, random partners of FieldEffect to learn about their experience so far with the company.  Toby summarizes for us the conclusion

Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities). Recent and past consulting clients include start-ups and established companies, including among others: Intel, ECS, CompTIA, ATTO Technology, Absolute Software, Higher Ground Gear, Chargifi, Kickpost, Vedamo, VidBid & MarketStar. Additionally, Frank was a national board member of the non-profit Community Health Charities (www.healthcharities.org), a guest lecturer at UC Davis, and provides additional marketing and business development support to other non-profits. He also participates as a Faculty member for CompTIA, presenting at industry conferences on their behalf, and most recently is a member of the Washington County (OR) Medical Reserve Corps, actively participating in the Covid-19 vaccine rollout. Resources and Links:  ht

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. On this episode, we discuss the following: - Tired of being the Bottleneck in your business? How to stop doing it all yourself - Growth strategies for small businessed - Simplifying your systems and processes - Why you need work instructions (and how to create them like a pro) - How SweetProcess helps businesses scale, organize workflow, increase productivity and cultivate a winning culture   Resources and Links:  https://www.sweetprocess.com/smbcp     Sponsor Memo: Small Biz Thoughts Technology Community  This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-sel

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a vCIO/Customer Success platform for MSPs.  With her default setting locked on "Smiles," she aims to create raving fans for Lifecycle Insights and help MSPs do the same for their customers. She strongly believes your clients success becomes your success. When she isn't Lifecycling, she can be found playing volleyball with her husband and two 20-something kids in Greensboro, MD. Resources and Links: https://lifecycleinsights.io https://lifecycleinsights.sucks https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110 https://www.linkedin.com/in/marniestockman/ https://www.facebook.com/lifecycleinsightsmsp

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon Cloud, the leading Microsoft 365 configuration management solution. Josh has always been driven by automation and champions the notion that every minute spent doing a repetitive task is a minute not spent growing your business. Josh currently serves as co-founder and chief operating officer of Simeon Cloud. Prior to launching Simeon, Josh worked at American Express, supporting the chief marketing officer with thought leadership and analysis of the company’s sponsorships and marketing investments. Josh began his career working in the capital markets. He received his Bachelor of Science in Applied Economics and Management from Cornell Universit

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the National Society of IT Service Providers and is their Committee Liason. Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University. As an extension of the President's Challenge, she organized and led a trip to Southeast Asia.  Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival.

Host Karl speaks with Gil Cargill of Cargill Consulting.  Today we discuss coaching and consulting in Sales Process Managment.  "The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish." - Gil Cargill  Resources and links: www.salesmanagementmastery.com     Sponsor Memo: AgileBlue AgileBlue is a 24/7 SOC, XDR and SOAR providing managed breach protection including monitoring, detection, and automated response to cloud, networks, and endpoints.    Helping MSPs build their cyber business while increasing gross margins, ARR and stickiness. AgileBlue’s partner program engages, enables, supports, and rewards your business growth with a white-labeled  security dashboard, pooled pricing, marketing collateral, and purpose-built sales content.   A 24/7 extension of your team, learn more at agileblue.com     :-)

Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services.  Susanne's speciality at Microsoft is supporting professional sports teams and leagues. Leagues are clearly at the enterprise level with one set of challenges. Teams are generally more in the SMB space, often as small as twenty actual users.     Sponsor Memo: Egnyte  Are you still using on-prem file servers and VPNs to share files with remote workers? Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions.  With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources.And do it all addressing data gove

Host James speaks to Alex Farling on the QBR Process.  As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients.  Resources and links:  https://lifecycleinsights.io https://www.linkedin.com/in/alexjfarling/      Sponsor Memo: Acronis Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and  data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber  Protect Cloud at Acronis.com. 

Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices.   Resources and links:  https://Simplex-IT.com https://CoMITs4MSPs.com https://www.youtube.com/channel/UCrAQXmClGb2X6GH1WgaNyZA   --- --- ---  Sponsor Memo: SBTTC This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.  Just because you're in business for yourself doesn't mean you ha

Host Karl speaks with Jeffery Ponts.   Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur.    Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has more than 30 years of telecom and technology industries experience covering telecom master agency, and software development/integration.   He has spent the vast majority of his career focused on channel development, sales and management. Jeff has held many industry association positions including the President of the Technology Channel Association (TCA), many previous council and community seats with CompTIA, and currently sits on the executive council of Advancing Women in Technology., he also Co-Founded software development, and ISV firm Concordus Applications (www.concordusapps.com) in 2011. Concordus specializes in Integration, IoT, mobile solutions, and finan

Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast).   Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often quoted in business and technology publications.   Dave started his career as a consultant to Fortune 500 companies, as well as a product developer and designer. He owned and operated a IT Solution Provider and MSP for over a decade, both acquiring other organizations and eventually being acquired.   Since his MSP experience, he has worked for multiple vendors at such companies as Level Platforms, GFI, LogicNow, and Solarwinds, leading community, event, marketing, and product strategies, as well as several M&A activities.     Resources and links: MSP Radio: https://www.mspradio.com/ Killing IT Podcast: https://ki

Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots of marketing dollars spent, they were able to crack the code on Intent based marketing for MSPs. After he sold his MSP, he knew he still wanted to work in the MSP space, so he and Shon took their passion for marketing and the process that made us so successful and shared it with the world.  Shon Corwell – From the Atlanta, Ga region. Worked in IT for 13 years and always have done marketing on the side. Lane and I paired up to start our own MSP and learned a lot on the way. Ryan Baudoin - From New Orleans, Louisiana. Avid traveler and Over 10 years in Sales in the IT industry with Cisco and Meraki before coming on as Director of Sales for CWell Marketing. These former MSP owners turned marketing gurus finally cracked the code on marketing IT services to the general

Host Amy speaks with the Zack Fair on web filtering with SafeDNS. Zack is the Business Development Manager at SafeDNS and an IT enthusiast SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, SafeDNS strives to create the next generation of safer and more affordable web filtering products.   Resources and links: www.safedns.com https://blog.safedns.com/   Did you know that the average MSP spends 10 hours manually inputting accounting data each week?  That time is 120 prospect calls, a month’s worth of the Business of Tech, or building an entire lego death  star. Gozynta Mobius can make your life easier through accounting automation. Automatic sync of  invoices, expenses and inventory from ConnectWise Manage into QuickBooks Online in just a single click  of a button.    With onboarding, direct support, and regular feature releases, Gozynta is a family owned company dedicated to m

Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing.  Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology solutions to SMBs, Charles has amassed a number of key sales tips and insights to help run a successful IT business. Resources and links:  www.usecure.io Blog linking to usecure new 2022 guide: https://blog.usecure.io/free-ebook-the-2022-guide-to-reducing-human-cyber-risk Sponsor Memo: This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywh

Hosts Karl interviews Andy Liverman Anderson is the CEO and Co-Founder of DataStream Insurance. Andy has close to a decade of experience in cybersecurity and technology with leadership roles at Envelop Risk, Dispel, LiquidSpace, and Lovely. Andy is also the host of the podcast Cyber Security Dispatch. Before transitioning to technology, he was a Wall St. credit research analyst covering the insurance space at Barclay’s Capital. Andy holds a BA from Yale University and an MBA from Columbia University Business School. A former member of the US National Rowing Team, Andy is now an avid but terrible tennis player. Additional Relevant Information Please contact Brian Sherman at CommCentric for arrangements and questions. References and Links: https://datastreaminsurance.com/ https://www.facebook.com/DataStream-Insurance-104589198575876 https://www.linkedin.com/company/datastream-cyber-insurance/ https://twitter.com/DataStream_Ins  Sponsor Memo:  This podcast is sponsored by the Small Biz Thoughts Technology Commu

Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award- winning Managed Service Provider (MSP) company that is committed to establishing solid IT solutions  for Small-to-Medium sized Businesses (SMB) throughout the North Texas area.  Corey is recognized by his peers as an IT Expert. Through his leadership, his relentless focus on being  process-oriented and his commitment to delivering excellence in security and compliance, he has been a  major influence on the rapid growth not only within his own MSP but with other MSP’s across the  country as well.   Corey is a Tech Titan and has received numerous awards in the IT industry.   References and links: www.5ktech.com

Host Karl talked to author and entrepreneur Jennifer Bleam about her new book: Simplified Cybersecurity Sales for MSPs. By now, the majority of your listeners have accepted the mission to protect their clients. If they don't learn to sell cybersecurity effectively, countless small and medium sized businesses will be financially and personally affected. The future of those businesses depend on the content of this book. Jennifer Bleam is a wife, the mother of three boys, and a mentor for MSPs looking to dominate their marketplace and build the company of their dreams. Her drive and expertise has led her to grow several multi-million dollar companies and divisions in under two years each.  She's been featured in countless trade publications and podcasts and has been a guest speaker and trainer on stages around the world including North America, Australia, and Europe. To date, Jennifer has coached nearly 2,000 MSPs on effective sales and marketing to small and medium sized businesses. References and links:  www.M