Karyn Ross Consulting

Informações:

Sinopsis

Lean for Service Excellence

Episodios

  • Back to Basics Part 2: Why ‘striving for perfection’ is not the same as ‘continuous improvement’

    21/06/2018 Duración: 02min

    Last week I had a wonderful opportunity to be a keynote speaker at the 18th Lean Management Conference in Wroclaw, Poland. Not only was it a fabulous conference, with many great Lean thinkers and speakers, it was also a great opportunity to continue my ‘back to basics’ thinking. So, today, here’s my reflection on another […]

  • Back to Basics! ‘Go See’ for Yourself!

    06/06/2018 Duración: 02min

    For the past couple of weeks, I’ve found myself thinking about some of the Lean basics. Maybe because there was a lot of great discussion about ‘Back to Basics’ at the Portugal Lean Summit 2018, or maybe it’s because I’ve been focused on writing my next book How to Coach for Creativity and Service Excellence: […]

  • Are you a gifted leader?

    13/05/2018 Duración: 02min

    How many of you who read the title of this post immediately thought of yourself? Thought that the question applied to your leadership ability? If we’re really truthful with ourselves, probably most of us did. That’s because, as human beings, it’s simply second nature to put ourselves first. To think about ourselves and how everything […]

  • I’m Thinking About Generosity…Are You?

    08/05/2018 Duración: 02min

    The past few days, for a number of reasons, I’ve found myself thinking about the topic of generosity. So, I’m wondering, have you been thinking about ‘generosity’? If you haven’t been, maybe you should. Because in our busy lives its easy to get so caught up in thinking about what we want to (or ‘deserve […]

  • Why Does it Have to Be About Money?

    29/04/2018 Duración: 01min

    The other day, I was reading an article about purpose (something that you all know I’m unbelievably passionate about). Although I enjoyed and agreed with a lot of the article, part of the article worried me. And the reason it worried me was that it suggested that the importance of finding one’s purpose was to […]

  • What are you creating?

    24/04/2018 Duración: 01min

    Good morning! “What are you creating?” That’s the question that I ask myself every morning, so today, I’m asking you “What are you creating?” Some of you may think, “I’m not an artist, a writer, a musician…I enter orders…I’m a nurse…I’m an engineer…I’m working, I’m not creating!” Thing is, as human beings, we’re all creating, […]

  • It’s Earth Day…Every Day!!!

    21/04/2018 Duración: 01min

    It’s Earth Day tomorrow! Well, at least the ‘official’ day that’s been designated on the calendar for celebrating. The reason I’m posting this today is to remind everyone (including myself!), that really, when you get right down to it, every day is Earth Day. That’s because, every single one of us, no matter who we […]

  • Every Little Bit (Button) Counts!

    08/04/2018 Duración: 04min

    Did you know that over the past year and a half I’ve given out over 3,000 KRC Love and Kindness Buttons? Many have been left anonymously. In airports, restaurants, stores, art galleries…any place I’ve been, I’ve left a button, along with a small slip of paper: “Plant Kindness. Grow Love”… “Practice Kindness” … “Choose Love”… […]

  • Email? Or the joy of personal, human connection!?

    01/04/2018 Duración: 02min

    Good morning! Happy Monday! I have a question for you! What’s the first thing you’re going to do when you get into to work this morning? If you’re like many, I bet the answer is, “Check my email!” For many of us, arriving at work and logging into the computer to send and answer emails […]

  • CSAT scores…or happy customers?

    22/03/2018 Duración: 03min

    I went out for dinner last night. At the end of the meal, after processing our payment, the server handed my husband the table-top computer and somewhat sheepishly pointed out the short, 5-question survey, including where the place for ‘good’ scores was – on the right. Nervously, she asked my husband to please fill out […]