Uc Today - Out Loud
Reporting Requirements in Contact Centers - What You Need to Know
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:10:20
- Mas informaciones
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Sinopsis
UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.In this session we cover:how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCRthe most popular or important call metrics, and how they are changing
