Salon IQ

So who is Cara?  What does she do?  What's her background? We find out a little more about our wonderful educator Cara from starting off as an assistant learning the trade to coaching teams at Carphone Warehouse and now she sees herself on the road helping Salon Owners run their business more smoothly, taking away the everyday stresses with the help of easy to use salon software.

An early morning start with a trek under the streets of London, then onto Virgin to the city of Manchester. It's amazing how much work you can get done when others no your are busy, although it was 7 hours of travelling to get to a meeting it was 7 hours of travelling well spent.  Wifi connection and Starbucks coffee in hand what more could you ask for?

We all have good intentions to make that call and learn a little more about a certain topic. However getting round to it sometimes just takes forever or doesn't even happen.  That's OK, life does get in the way. Account reviews do not need to be stressful or long winded - here at Salon iQ we make them easy and focus on the areas you want to talk about. If there is something we feel you are missing that could have a big impact on the results you are getting from your Salon Software then of course we will certainly mention them. Contact Rhea 01892 280123 or email rhea@saloniq.com

26% of bookings are made when your salon is closed. True or False? Do you offer your clients to book appointments in your hair and beauty salon when you are closed?

To keep your salon consistent without declining in client numbers and without any growth - how many clients do you need in your salon each week/month? You may be surprised at the answer - listen to the Podcast to find out. _ We went live with our webinar today on the Hub and have already had some great feedback, did you register and watch? If you missed it don't panic, will tell you how to watch it. _ Apple or Pear? It's definitley Apple but with non existent customer service at Carphone Warehouse - no proof of purchase  and no phone. What will happen next?

Booking Apps' are the way forward when it comes to making reservations whether that be for hotels, restaurants or hair and beauty appointments.  At Salon iQ we create Salon App's designed to suit and show off your salon. Plus you can decide if you want your clients to also purchase gift cards, make deposits and track loyalty points on the App. In this Podcast Rhea our App Guru tells us a little more about your booking app.

I was finding that I didn't even have the time to plan, let alone plan for it to be successful. How do you plan for a successful month? Do you just have your fingers an toes crossed and hope for the best?

In this episode I discuss my experience with customer service that I had today and how I was encouraged to go else where...but why? Customer service - how do you compare? Do you go the extra mile? Are you willing to help your clients when they have an enquiry?

Delegation can be a tough thing but the best thing when done right. It takes time to let go of certain tasks but if it means getting the job done then why wouldn't you?

A day at Buxted Hotel with action coach planning our next 90 Days is the perfect day for me...

Recruitment - Potential employees not turning up for trades tests - How do you find aiming team members for your Salon? When did you last have a good look around your salon and actually notice the smaller things that you perhaps wouldn't notice nut someone walking into your salon for the first time would?

Yes the frustration of ensuring our education is spot on is real... Do you feel the same as me being sandwiched between two lorries on the M25...I hate it!

A pretty good day in the office - organise chaos and prepping for planning...if that makes sense!

A creative day in the salon and do you feel like a counsellor sometimes? What do you talk about with your clients? Do you always try to ensure the topic of the conversations is on hair and beauty or do you talk about their personal lives? Colour Phlex have you used it?

Do you run a salon membership plan already? They are such a great idea with many benefits for both Salon Owners and our clients. Take a listen to this podcast now to find out some more...

Lettuce and Hair is there a connection or have I gone mad? I know it sounds crazy, right? You have to listen to this Podcast to find out more. and decide for yourself! A membership area within Salon iQ...hmmm? Instagram followers and social media, what is in front of you right now that will get you results - don't reinvent the wheel

We have now added a contact form for Salon Owners - having this form complete allows us to contact you when we need to. It could be on our latest new features we have developed for you, industry news or notes of the next release. PLUS How would you like an email once per week directly to your inbox giving you key information about your salons perforce for the week and the forecast for the week ahead? Listen now...

So as you know being a business owner or manager a day off doesn't really exist. You are always needing to be on the end of the phone or keeping on top of emails that ping in your inbox throughout the day.  In this episode I talk about planning my week ahead a little more plus how my constant urge for learning has involved me carrying books with me where ever I go.

Time management is something we all struggle with and something we can always continually learn and improve on. I have come to the conclusion that one single person such as you or me can not do EVERYTHING. Delegation is so important when it comes to moving your salon business forward and getting the job done in a. good time frame. Do you prepare for your following week ahead at work? Or do you just see what happens?

From working every single Saturday for the last 16 years since I left school to now wondering what to do with my time on a Saturday has left me feeling a little lost. In this episode I put forward the question to all Salon Owners and Salon Managers and ask how you managed the transition of spending less time in the salon as a hair stylist / beauty therapist.