Voice Of Influence

Heather Hansen has her psychology degree and spent 20 years as an award-winning trial attorney and is a trained mediator. She has appeared on NBC, Fox News Channel, CNN, MSNBC, CBS, and Sirius Radio. She has presented in Kuwait, Ireland, Mexico, and throughout the United States. Heather is also the author of the bestselling book, The Elegant Warrior: How to Win Life’s Trials Without Losing Yourself, and is the host of the podcast, The Elegant Warrior. In this episode, Heather talks about her journey from being a trial attorney to where she is today, the difference between communicating and advocating, why you need to hire yourself as your own advocate, the value of owning your mistakes when it comes to building your credibility, how to build credibility when you’re in a position of power, how to build credibility when you’re not in a position of power, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read th

Dr. Nancy Gordon is a Chairperson and Associate Professor of the Graduate Department of Counseling, Leadership and Expressive Arts at Salve Regina University in Newport, Rhode Island where she has a full-time teaching load. Dr. Gordon is also a Program Director for the Holistic Graduate Programs with oversight of several cross-disciplinary programs including an innovative MA and Holistic Leadership. Her most recent published work is entitled Women and Leadership: An Integrative Focus on Equality. Dr. Gordon received her Doctor of Education from Harvard University. In this episode, Dr. Gordon discusses the main purpose that weaves it’s way into all of her work, what it means to be human, the importance of integrating humanity into our work, her simple and effective tip to help you be present in the moment, why people of influence need to focus on making sure those around them are fully present, the power of utilizing storytelling to help those around you focus, why trust is crucial when it comes to collaborati

Brian Dixon is a podcaster, conference speaker, and business coach who is passionate about helping authors, speakers, and aspiring messengers create a sustainable business through growing their platform and creating compelling online courses. Brian has a doctoral degree from the University of San Diego and is the co-founder of Hope Writers, a membership site of over 2,000 working writers. In this episode, Brian talks about the inspiration for his new book, tips for putting people ahead of projects and living a people-first lifestyle, why we need to outgrow our upbringing, the importance of leading with humility as you put yourself out there in increasingly public ways, why he strives to peak when he is sixty-five years old, his advice for becoming a voice of influence, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/111 Give and receive feedback

Kerri Konik is a leading expert, consultant, and speaker on how to catalyze the emotional bonds between customers, brands, and companies to increase revenue, value retention, and advocacy.  Kerri has launched and managed six businesses and is currently the CEO of Inspire Fire, a woman-owned brand marketing advisory firm. She is also the CEO of Equality Communications Group. In this episode, Kerri discusses why she chose her field, the importance of understanding the emotional driver of your customer and what emotions you want them to experience when they use your product or service, the four experience stages she helps her clients create a roadmap for, the value of bringing your potential customers to a state of possibility, the most powerful question she asks her clients, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/110 Give and receive feedb

Tonya Dalton is a productivity expert, speaker, the author of The Joy of Missing Out, and the CEO and Founder of Inkwell Press; a company that’s centered around productivity tools and training. She has been featured in Real Simple, Entrepreneur INC., Apartment Therapy, and several other places. In this episode, Tonya shares how she came up with the perspective and title for her book, why she refers to herself as a “recovering perfectionist” and how she accomplished that, the difference between actually wanting something and only wanting it because you think you’re supposed to, the importance of finding a balance between doing something well and letting perfection stop you from moving forward, her advice for making decisions with your ultimate mission for your business in mind, the negative impacts of overwhelm, why she wants you to throw away your to-do list, the main thing she wants people to understand after reading her book, and more! Learn about how our Team Performance System and Personal Brand Strategy

Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America.  Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business. In this episode, Manuel explains what he means when he says huis declared goal is to deliver the best possible internal and external customer experience by combining EQ with IQ while cutting the red tape, the importance of realizing that the one purchasing your product isn’t always your true customer, why he believes there’s no such thing as “finding the right person” for your customer service team, why he doesn’t have penalties for team members who make mistakes, how he helps his CEO share their voice of influence, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofin

Tim Bay is the Head of Digital Marketing at Fellowes Brands where he is responsible for building comprehensive strategies and programs to drive greater brand awareness, increased engagement, and profitable growth via digital channels. Before joining Fellowes, Tim had accumulated 20+ years of B2C and B2B digital marketing leadership experiences in roles such as Vice President of Digital Marketing at Wilton Brands and Co-Founder of Shay Digital, an internet marketing consultancy where he developed and executed online strategies for a wide breadth of organizations. In this episode, Tim discusses what he does in his current role, the common challenges he sees between digital marketing agencies and their clients, the balance between automation and utilizing actual people, the role empathy plays in how you market to your consumers, how to integrate empathy in all aspects of your business, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www

David Neagle is the founder of the multimillion-dollar global coaching company, Life Is Now, Inc. David helps thousands of entrepreneurs, experts, and self-employed professionals gain confidence and find the right mindset to increase their revenue, turning their endeavors into seven and eight-figure ventures.  He is also the author of Millions Within and the host of the Successful Mind podcast. In this episode, David talks about the near-death experience that inspired the name of his company, why having a successful mind should matter to someone who wants to have a voice of influence, how a person can change things when they feel stuck, the power of deciding you’re no longer going to tolerate what your mind tells you about things you don’t want to change or do, why people find it difficult to have conversations about money, why it’s important to pursue making more money on their own, his unconventional perspective of sales, the two main things people need to be clear on in order to make big changes, and more!

Fred Skoler is an award-winning digital innovator, product manager and user experience executive who thrives at the intersection of business results and fun, and I really think this conversation is going to be fun. Since founding MGM Interactive in 1994, Fred has produced hit video games, designed simulations for the US Department of Defense, consulted on user-facing UX for digital advertising, wellness, health insurance, and delivered social games for social good. In this episode, Fred discusses what he did at Sears in terms of gamification, why you need to have empathy for your customers, how he transitioned from a career in performing arts to what he does now, the main tool he uses to help his potential clients see the need for his services, the importance of setting varied goals, doing smaller tests, and getting feedback along the way, how to determine when to set feedback aside, how gamification helps companies meet their customers where they’re at, and so much more! Learn about how our Team Performance

Liz Dederer is disrupting sales for good. As founder and CEO of Selling With Service and the creator of Sales School for Entrepreneurs, Liz and her team have helped clients increase close rates from zero percent to 80 percent in 30 days, and ended the year 50 percent over their plan and have turned around an underperforming sales team from under $300,000 to over $1.2 million in six months. In other words, this woman gets things done. Liz has been featured on the International Women and Money Summit and is currently on her second speaking tour on the Currency of Conversation, empowering women sales teams and business owners to close clients quickly. In this episode, Liz explains what she means when she says, “How you do money is how you do everything,” the four currencies that impact our money conversations, the quick and easy way she can tell if her potential clients are a “hard or soft currency” person and how that changes her interaction with them, the difference between having a sales energy and a service

Bill Coletti is the CEO & Founder of Kith, a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. Bill has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. In this episode, we discuss what reputation management is and what it looks like when he helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role transparency plays in managing a reputation crisis, the three common reactions to a reputation crisis, how to help employees at every level the actions needed to obtain an organization’s desire reputation, and more! Learn about how our Team Performance

It should be a goal of every corporate leader to get their employees to buy into the company’s mission and brand. Yet, the further you get down the line, the more difficult it becomes to do that. You end up with people who don’t feel like they have a purpose within the organization and then they’re there just for the paycheck. In this episode, I explain how you can help your employees feel like they have a purpose and a voice within your organization by creating and utilizing a team anthem specifically for your customer service team. I also explain what a team anthem is, the three reasons we utilize team anthems with our clients, how to create your team anthem, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/102 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluen

Ron Carruci is a co-founder and managing partner at Navalent where he works with CEO’s and executives who are pursuing transformational change for their organizations, leaders, and industries. Ron has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership. He has been featured in many business publications including The Harvard Business Review and Forbes. In this episode, Ron shares what first got him interested in topics like influence and leadership, the shocking statistic of how many people aiming for leadership positions fail within the first 18 months, the four traits his study revealed that all people who succeeded in becoming influential leaders in their organizations had in common, what his research showed about the connection between honesty and being an influential leader, how his company helps organizations diagnose and correct the issues within them, and more! Learn about how our Team Performance System and Per

We're celebrating today because it's episode 100 of the Voice of Influence® podcast! Our team is thrilled with where we've been and we're excited for where we're going with the show in the years to come! In today's show I share the ways the podcast has shifted and what has remained the same since the beginning. Then I discuss one of our biggest ah-ha's from interviewing guests, the six elements of a Voice of Influence, so you can utilize the framework for yourself.  Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/100 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Aviv Shahar enables Fortune 500 companies to create purpose-inspired visions that bring out the best in their people and catalyze growth. As the President of Aviv Consulting and the author of Create New Futures, Aviv guides executive teams at companies around the world to dramatically accelerate the achievement of their business results. In this episode, Aviv discusses what it means to create a new future as leaders of teams and in our personal lives, how “collective stupidity” inspired Aviv’s work, the importance of creating a learning culture, why it’s difficult for leaders to listen to others and even themselves, the two layers of having an authentic voice, the four quadrants of conflict, how he helps his clients improve their introspection skills, the five levels of integrity, and so much more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/99 Give an

For the past twenty years, Rick McCutcheon has helped hundreds of business-to-business businesses improve their sales results. He is the creator of the Full Contact Selling System that allows sales teams to leverage powerful business development strategies through best practice use of technology. Rick has been awarded the prestigious designations of Certified Sales Professional with Distinction and is a five-time recipient of the coveted Microsoft Dynamics MVP award. As a professional speaker and workshop leader, Rick has traveled globally to deliver his practical yet innovative messages on the digital transformation of B2B selling to thousands of business professionals. In this episode, we discuss what exactly Rick does for his clients, how customer service plays a role in the digital transformation of B2B sales, the shocking statistic about how far along in the buying process a business typically is before they reach out to a sales representative, the importance of utilizing LinkedIn as a sales representati

Danny Williamson is a communicator, humorist, Navy veteran, and poet who’s absolutely passionate about joy. He has more than sixteen years of leadership and ministry experience serving in the U.S. Navy, as a co-founder of a non-profit mission organization, as a church planning missionary in Argentina, and as an associate pastor in California. Danny has a bachelor’s degree in Religion and a master’s degree in Executive Leadership. He is also the author of the recently released book called Where’s the Joy? In this episode, Danny discusses the three main professional activities he’s currently involved in, how he manages his time to allow room for all the things he does, how he became interested in the topic of joy, the importance of understanding that we have a choice to be joyful and to bring joy to those around us, the four main choices we make that impact our joy and the joy of others, how we can choose to be more grateful, the value of bringing joy into our leadership style, how a nun taught him one of the g

I'm not one of those people who believe everything happens for a reason. However, I do believe we can choose how we respond to obstacles in life and that every obstacle opens the door to an opportunity. In this episode, I go deeper into this topic by telling a story about how my dog made the best of a bad situation because she didn't know any other way to respond. I also talk about how this lesson can help you find the opportunity in any obstacle.

Johnathan Grzybowski is the Chief Marketing Officer and Co-Founder of Penji, an on-demand graphic design service that is fast, simple, and affordable. Penji was named “Top Start-Up to Watch” by Philadelphia Magazine and has been mentioned in major publications like Success Magazine, Huffington Post, Forbes, and INC. Prior to Penji, Johnathan founded multiple marketing-related start-ups and worked for Apple. He is also the host of the Blind Entrepreneurship podcast. In this episode, Johnathan discusses why he started a graphic design service he says he’s the “least qualified” person to do graphic design work, what he believes helped Penji take off so quickly, what it’s been like to grow his company to nearly 50 team members in such a short period of time, how he helps his team members adopt the company culture, how he came to realize he needed to keep his ego in check, the two questions he always asks during the hiring process, and more! Learn about how our Team Performance System and Personal Brand Strategy c

When you carry influence, there will be opportunities for you to speaking into the lives and others and others might see this and you being critical of them. As people of influence, we need to find ways to turn feedback into a situation that actually builds people up instead of making everyone as if they need to defend themselves. In this episode, I provide three tips for making a feedback culture normal and natural in your organization. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/94 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact