Uc Today - Out Loud

In this special Christmas round table David Dungay, Editor in Chief of UC Today spoke to a panel of industry experts to discuss the big trends of 2023The panel included: Paul Taylor, Sales Director, Voiceflex, Jamie Hughes, Partner Manager, EvolveIP, Blair Pleasant, President, COMMfusion, Jon Arnold, Principal Analyst, J Arnold & Associates, Aymeric Senechal, Head of Cloud Communications, ALE, Andy Rawll, Product Marketing, Snr Manager, Mark Bunnell, COO, Nuwave, Adam Wilson, Director, Strategic Partnerships, Vonage During this session the follow topics were discussed:PREDICTION NO.1: The convergence of UCaaS and CCaaS continues … but now we are seeing demand for integrations with more business apps like CRM. PREDICTION NO.2: The Metaverse will still be mostly in its Hype Phase with few use cases coming through.PREDICTION NO.3: UCaaS becomes more mobile-centric than everPREDICTION NO.4: Recession/ creating cost efficiencies will be top of mind in 2023PREDICTION NO. 5: MS Teams Direct Routing is another gr