Metric - The User Experience Design Podcast

The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert.www.libux.co Get full access to Metric by Michael Schofield at metricpodcast.com/subscribe