Executive Innovation: The Evolution Of Customer Experience & Sales

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Matt Britton. Matt Britton is the author of Youth Nation, a best-selling book on building remarkable brands in a youth-driven culture. He is the CEO of Suzy.com and former CEO of agencies Crowdtap and MRY which sold to Publicis. Listen in as we discuss topics such as: Matt and Carrie speak about the several large culture shifts that were led by Millennials. Hear the top legacies that can be contributed to Millennial behaviors. With 75% of the workforce being made up by Millennials in 2020, discover the changes Matt believes will happen with the shift of Millennials being in the C-Suite. How will businesses align with the values and practices of Millennials? What shifts in banking will we see with the rise in Millennials and Generation Z bank customers?As more technology companies like Google/Apple jump into the banking industry, Matt explains what he believes will be the future of financial services. How has the importance an