Contractor Success Map With Randal Dehart | Contractor Bookkeeping And Accounting Services

This Podcast Is Episode Number 423, And It's About Rebuilding Trust After A Negative Online Review Online reviews are an essential marketing tool for many small businesses, especially for service-based businesses like yours. They give potential customers and clients a chance to see how effective your goods or services are, how responsive you are to your clients, and what other people's experiences of your business have been. As a result, the vast majority of people check online reviews before making a purchasing decision.   When reviews are great, that's a fantastic thing. But, unfortunately, it's when you get negative reviews that you have to adjust. You can't please all customers all the time.   Here's the thing: a negative review can actually be positive for your business. So how do you rebuild trust after a client has vented their frustrations online? 1. Leave the negative review up.   A negative review doesn't have to be the end of the world. Although customers like to see five-star reviews, they unde