Executive Innovation: The Evolution Of Customer Experience & Sales

https://otvideochat.com/video-banking-covid-19 During today's topic, Carrie Chitsey talks about why banks and credit unions are scrambling to video banking. As we are aware, with COVID and with shutdowns, a lot of branches have been either completely closed in certain states or have started to open back up but with limited hours or drive-thru only. This has shaken up the banking industry on how to do normal business, and how to have employees work virtually in a secure manner. Banks typically never had employees working from home. There have been a lot of challenges, both on the operational side, as well as the marketing side of how do you acquire customers in the middle of a pandemic. How do you get them to come into a branch to open up an account? We're going to walk through some of those things today and talk about how you solve them. “What's the future of the physical branch?”Banks right now are scrambling on how to put that playbook in place of this new normal. The first thing to talk abou