Mere Mortals Unite Podcast

Episode 83: Customer Service: Switching the Mindset from Blame to Accountability   URL: http://www.julieannsullivan.com/customer-service-switching-the-mindset-from-blame-to-accountability   Carolyn Kopprasch is the Chief Happiness Officer at Buffer. Julie Ann was absolutely impressed by the level of attentive and meaningful customer service she received at Buffer when undergoing a very unique problem. For reference, this problem took a month to fix, but through that experience Julie Ann has become a lifetime customer of Buffer and their services. What did Carolyn and her team do so, so right, where they were able to turn a frustrated customer into a lifetime one? Find out in this week’s episode!   Key Takeaways: [2:50] What are some of Carolyn’s superpowers at Buffer? [4:00] Julie Ann had a problem with Buffer that took about a month to fix. Why did she wait so long for a solution? [5:25] The amount of specialized care Julie Ann got from Buffer made her a customer for life. [6:30] How does Buffer make sure c