Drive Your Channel Productivity Globally

When you look at the sales landscape and the worldwide marketplace, it is obvious that things have changed A LOT over the past 10 to 20 years, particularly when you consider the impact of the Internet and the utilization of websites, social media and technology. One role in particular, the role of the inside sales representative, has changed drastically. By definition, inside sales is professional sales done remotely or virtually. But inside sales representatives are absolutely not “smile and dial” B2C single-touch telemarketers. They are generally selling larger, more complex and more expensive B2B products or services. Great inside sales representatives are socially savvy, educated individuals who understand how to build relationships and trust by utilizing proven email or phone techniques. While their pitch is typically not scripted, the path to success generally requires several touches and has changed considerably in the last two decades. To master any game, you must continually examine the changing lan