Dark Side Of Design

Digital ratings systems, such as star ratings at Amazon or Airbnb, are meant to inspire and build trust. But what happens when rating systems are used to control behavior. Worse, what happens when ratings against individuals are not about the individuals themselves, but the experiences around those services. This week we look at the negative effects of ratings and why designing the overall experience now matters more than ever. --- Send in a voice message: https://anchor.fm/darksideofdesign/message