12 Minute Convos W/ Engel Jones

Chris Hood, a distinguished keynote speaker, strategist, and author, has become a pivotal thought leader in integrating customer success with digital strategy. With over 30 years of experience in business development, Chris has built a reputation for fostering customer-centric cultures. He is the author of ‘Customer Transformation,’ offering deep insights into aligning businesses with evolving customer needs. In 2024, he was recognized as one of the Top 30 Customer Experience Gurus by Global Gurus. His expertise is rooted in his tenure at Google, leading digital strategy initiatives, and his pioneering work in storytelling technologies at major companies like Fox, Disney, Universal, and Electronic Arts. Currently, Chris is advancing his impact by helping small and medium businesses transform through his fractional CxO practice, where he advises in AI, Marketing, CX and Gaming. Additionally, he teaches at Southern New Hampshire University, emphasizing the intersection of business strategies and technology for