Smb Community Podcast By Karl W. Palachuk

Overview: In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI's potential to double market size and help MSPs manage new applications. Amy announces the start of her new AI class. This episode also delves into recent tech industry news, including the U.S. Department of Justice's intervention in the HPE and Juniper deal, changes in Ingram Micro's leadership, Dell's policy on employee location, and CrowdStrike's efforts to recover its reputation. This week's 5 Minutes with a Smart Person special guest, Melissa Hockenberry from First Things First Training and Consulting, shares insights on customer retention and how her company customizes training to enhance client experiences.    Chapter Markers: 00:00 Introduction to SMB Community Podcast   00:52 Hosts' Morning Banter   01:35 MSP Question of the Week: AI in Sales   03:32 AI's Impact on MSPs   10:15 Industry News Highlights   13:04 Dell's Return to