Smb Community Podcast By Karl W. Palachuk

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major developments in the tech industry, such as the proliferation of data centers and chip manufacturing to support AI growth. Additionally, Amy announces a new class aimed at helping MSPs add AI management and security services to their offerings, underscoring the significant business opportunities in AI management.    Chapter Markers: 00:00 Introduction and Welcome 00:51 Weather Woes and Personal Stories 03:29 MSP Question of the Week: Should MSPs Resell Hardware and Software? 04:29 Debate: The Role of MSPs in Selling Hardware 14:11 Big Players vs. Small Players in the MSP Market 15:20 TikTok and Tech Industry News 24:00 Microsoft Windows 10 End of Life 27:37 Upcoming AI