Zoë Routh Leadership Podcast

Subscribe to the podcast here. Listen on iTunes here. Listen on Spotify here. Customer service expert Craig Cherry shares the fundamentals of employee loyalty and engagement: How playing the smile game got one business noticed in the media Fundamentals of what people need to enjoy and be committed in their work Critical skills leaders need to build buy-in and engagement What the daily setup meeting is and what to include How to create rewards and measures for staff How even the trickiest of remuneration schemes, like those in legal firms, can access insights into individual contributions for better rewards