Zoë Routh Leadership Podcast

In this awesome interview Megan reveals: Why ‘Human Resources’ is so passé and why she loves her title, “Head of Employee Experience” Why RedBalloon has been voted “Best Place To Work” by BRW for five years in a row The 3 key components that make RedBalloon’s culture so attractive How the organisation’s values evolved organically and are embedded not only through processes from recruitment and performance management but in well-promoted company lore Funky employee reward schemes like the Monthly Oscar Award, Annual Values Award, and the employee Dream Catcher The Happiness Revolution and the RED Principle – “Recognise Every Day” and its impact on high performance culture Measuring success through the usual business performance measures as well as the 3 Personal Promises, aligned and publicly tracked against the company’s strategic plan How to track and monitor cultural performance and health through the Employee Net Promoter Score and the more regular Pulse Checks The Employee Experience Framework with its