Marketing School | Digital Marketing | Online Marketing

In Episode #130, Neil and Eric list the ways you can use live chat to grow your business. The two men discuss that there are right and wrong ways to use live chat in order to increase your sales. Also, tune in to discover how Neil tests Eric’s own live chat service without his knowing just for our benefit. Time Stamped Show Notes: 00:28 – Today’s topic: How to Use Live Chat to Grow Your Business 00:48 – Live chats should pop up at engaging points of interaction to work well 01:25 – Avoid using live chat to interrupt the sales flow 01:47 – Eric has tried Olark and Zopim as live chat tools in the past 02:08 – Eric found out more people are using Intercom.io for their live chats 03:17 – Neil drops what Eric doesn’t know! 03:46 – Intercom.io and Drift are two most popular live chat tools 04:26 – Get in touch with people at certain engagement points 04:58 – Neil messaged Eric on his website using the live chat! 06:03 – Always put the person’s name on the chat 06:25 – How Eric does his live chats 06: