Commonwealth Club Of California Podcast

What is “destructive friction”? Bestselling authors Robert I. Sutton and Huggy Rao say that every organization is plagued by destructive friction; yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Join us as Sutton and Rao teach people how to become “friction fixers.” Sutton and Rao say skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. Sutton and Rao dig into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. S