Uc Today - Out Loud

Watch on YouTube.UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era.In this session, we discuss the following:How has AI & machine learning advanced the use of virtual agents? Recommendations for implementing AI into the VC/UC operations How do you help organisations improve the virtual agent experience?Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.