Dental A Team W/ Kiera Dent And Dr Mark Costes

Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of reviews!). The consultants share their favorite ways, including exactly what to say, to ask patients for reviews, plus advice for setting a goal and getting there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera starts off this episode with a little equation which leads to contemplating what each of us wants to do with our time left. It’s an opportunity to be intentional with each and every day, and apply what we ultimately want to do and become to our actions. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Having a community of like-minded people is essential, but it’s important to not be the smartest person in the room! This episode is about surrounding yourself with people who will inspire, challenge, and level up your life personally and professionally; people who you can take help from and ask questions of. Kiera challenges listeners to inventory where they want to grow in their lives, and then seek out someone who will help you excel in that arena. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include: Turning your practice into a dental assistant school Standing out above the crowd (use VivaHR for a DAT discount! Email us!) Getting scrappy She also gives ideas on how to create appealing ads to hire people. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Do you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. Added bonus: All of this will be addressed in detail at the Dental A-Team Summit! Sign up to attend! Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips: Is there a system in process? Do your team members know that protocol? Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How does your practice handle social media and other internal marketing? Dana and Kiera explain what successful internal marketing like social media looks like: What types of posts work Who your avatar should be How to get team members on board And more! Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dana and Kiera break down the pluses and minuses of dropping insurance in your practice. This episode includes a breakdown of why you would/wouldn’t want to drop insurance, why a membership plan does or doesn’t make sense for your practice, the difference between in-network and out-of-network fees, how to get the reimbursements you want, and a ton more. Bonus: Hear about the hottest trends in offices across the country—what dental practices are focusing on with the DAT consultants. Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is on The Pinnacle Podcast with Rebecca Hannah! This crossover episode touches on the journey of building a business, off-the-top recommendations to strengthen your dental practice TODAY, pivoting as a business visionary during Covid-19, the importance of technology in practices, and a ton more. Episode resources: Subscribe and listen to The Pinnacle Podcast Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Britt discuss motivation from two angles — how to encourage patients to pay statements, and how to inspire team members to go above and beyond. They talk about where guilt fits in, how to humanize actions, if brightly-colored paper in the mail works, and how things look from a leadership perspective. Episode resources: Attend the 2023 DAT Summit Reach out to Britt and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is a crossover episode with The Making Of podcast! In it, Kiera talks with cosmetic dentist Ashley Joves about how to overcome high overhead and navigate the economy. Topic discussions include what overhead is and what your goal should be, how to know if you’re disciplined as a business owner, how to work with emergency savings accounts, and loads more. Episode resources: Subscribe and listen to The Making Of podcast Listen to episode 596, The Dark Side of Business and How to WIN! Listen to episode 254, Breaking Dentistry Norms Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s teasing what’s going to happen at the 2023 Dental A-Team Summit! The theme: tried-and-true secrets of those multi-million dollar practices. This episode looks at your dental practice’s reputation, and why you need a good one.  Be sure to sign up for the 2023 Summit: thedentalateam.com/summit2023.  Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff reflect on what happens when life, work, or anything in between goes awry. Tiff shares the experience she recently had traveling that ended up being one of the best happy accidents to ever happen. This topic is the perfect reminder to identify the temper tantrum moments in your practice and figure out to control the circumstances the best way possible and create systems that’ll solve problems forever. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is a guest on The Dental Download podcast! In this crossover episode, she talks with host Haley Schultz about the realities of the fast-paced world of dentistry, including … What makes a dental practice different from other work environments Key systems to consider if you want to own a practice someday Incentives for employees The transition from student to associate to owner And more! This episode is pertinent to associates, soon-to-be associates, dental grad students, doctors looking for new grads/associates, and team members hoping to assist new associates. Episode resources: Listen and subscribe to The Dental Download podcast Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Brit tackle accounts receivable in this episode, and why your practice might have a cash flow issue because you’re not collecting money properly. They touch on AR basics, how to best deal with claims, why doctors can’t out-produce an AR problem, where your collections should be for different time periods, and more. Episode resources: Reach out to Brit and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We’re finally biting the bullet and doing a Dental A-Team book club! See below the books we’ll be reading each month of the year. Don’t forget to play catch-up with January and February’s books. January: Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin February: Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear March: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel April: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini May: Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus June: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz July: The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku August: Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Mac

Kiera and Tina are making insurance verification sexy again. In this episode, they break down why property verification makes or breaks your practice’s operations. They touch on the following topics: Myths and truths of insurance verification Whether outsourcing is good/bad How to know if you’re verification is being done right And more! Episode resources: Reach out to Tina and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have major stressors in our lives. In this episode, Kiera shares her own experience with recent trials, and proposes a plan of action to fight through the hard stuff. The steps: Brain dump: Write down factors causing stress in your life. Identify: What’s the biggest one? Find the exit strategy: Who can help you with your stressor? Go to work: Make the call, send the email, sign up for the class, have the conversation. Deciding happiness is your baseline will inspire the realization that you are allowed to live a life you love. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s the podcast’s fourth birthday, and Kiera’s on a sentimental journey about it. She reflects (and encourages her readers to do so, too) on her purpose for joining dentistry, how it’s bettered her life, how it betters patients’ lives, and looks forward to the magic of what comes next. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Yes, you read that title right: The world of dental billing is undergoing big changes this year. In this episode, Evolution Dental Billing creator Sarah O’Brien explains how codes, fee schedules, and more have changed in 2023. For a fast guide to all the updates happening, visit ada.org/publications/cdt for educational resources. You can also buy the Current Dental Terminology 2023 handbook and its companion at store.ada.org/catalog/cdt-2023-book-and-app-102512.  Episode resources: Connect with Sarah: sarah@evolutiondentalbilling.com or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 559, Get Your Claims Paid Faster Listen to episode 296, Unveiling the Art of Negotiating Fee Schedules Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast