Reinventing Retail

Matt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.

In this episode we chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.

In this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top-notch retail experiences. No other retail model collects more customer data than the subscription service, where cadence (not speed), last-mile fulfillment, and engagement across endless channels can make or break a brand. But with so many touch points for every transaction, how can subscription retailers survive without drowning in data? According to Georg and Alon, the answers lie in leveraging customer data for seamless automation and business intelligence. Listen now.

In this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billing platform which enables businesses to identify, acquire, and retain customers. We discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting only the customers who are truly valuable to a retailer's organization.

In this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.

In this episode, Matt Gunn and Jenny Potter talk with Justine Santa Cruz, the VP of strategic partnerships & alliances at Satisfi Labs, a company specializing in AI for customer service. We discuss how retailers can differentiate through conversational commerce and AI-powered chatbots, and how these high-tech customer service experiences can feel simpler and more human than speaking with an actual human—especially when the AI is so advanced that customers have no idea they’re talking to a robot. Plus, we chat about the role of AI on backend operations including the supply chain, and what we think brands may be soon be calling “omni-AI.”

In this episode, we chat with Mastercard’s SVP of Internet of Things Partnerships Stephane Wyper about the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today. From the demand for frictionless payments to growing customer adoption, the popularity of wearables, and the convenience of self-checkout, Mastercard’s best-of-breed security and cutting-edge tech like facial recognition is getting people to trust frictionless payments—and giving retailers the confidence to let customers own the process.

In this episode hosted by Jenny Reese Potter: Investment banker, M&A expert, and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective—and asserts that the new currency for retailers is original content. How so? The written word helps retailers build a brand across every channel, which in turn generates traffic, and of course, revenue.

In this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand ambassadors.

If retailers aim to achieve personalization at scale, it’s paramount that they not only collect colossal amounts of data – but also that they know what to do with it once they’ve got it. In this episode of Reinventing Retail, Steve White, VP of commerce strategy at SapientRazorfish, reveals why predictive analytics, machine learning, and the aggregation of contextual data are the secret to mass personalization for retail and fashion.

We sat down with Rent the Runway's Hampton Catlin to discuss the state of the retail industry, and how customer experiences have been transformed by the digital age.

Retail store associates are a staple of the American economy, but if retailers aren't hiring with modern technology, they may not be around for long. Indeed.com Sr. Director of Employer Insights explains.

NRF's VP of Analytics Mark Mathews discusses the false notion that retail is dead—and explains why we're actually entering a Golden Age of the industry.

NRF 2018 is right around the corner, and we can't wait to see what's waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what's to come at Retail's Big Show.

Are modern shopping experiences just a rehashing of the past, or is the rise of technology creating a true retail renaissance?

Do retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.

With so much still unknown about search algorithms and how they’ll affect the retail industry in the future, it’s imperative that retailers start paying attention to the evolution of visual search, voice command technology, and the item attribution strategies to optimize them now.

With NRF 2017 drawing near, this podcast explores the trends we expect to see at Retail’s Big Show.

In this episode of Reinventing Retail, Josh Calixto and Jenny Reese of Infor Retail chat with supply chain expert Guy Courtin about the upcoming 2016 retail holiday season.

In this episode of Reinventing Retail, we talk with Ziad Nejmeldeen, chief scientist at Infor, about the advantages of predictive analytics for retailers.