Park Leaders Show : Park Ranger | National Park | State Park | Leadership

Phil Gaines returns to the show to talk about the role of influence in leadership.   As leaders, it's important to be mindful of voice and presence. In a day and age when what you say is magnified through technology and social media, knowing the impacts of reputation is key. For instance, if people naturally flock to you for vision and direction, chances are you're building a healthy reputation among those you serve. Contrarily, if what you say lacks consistency and/or morale, your voice will suffer and hinder your influence.

In this edition of the Park Leaders Show, Topher Downham. Outreach Coordinator at City of Boulder Open Space and Mountain Parks, discusses his background and work with parks. After a college swimming pool accident left him paralyzed, Downham notes how navigating trails in a wheelchair inspired him to pursue a career in parks. Forced to learn trails as a quadriplegic, Downham now uses his outdoor expertise to lead hand cycle ride nature hikes for people with disabilities. With decades of experience consulting parks to better their disability accessibility, Downham recently channeled his knowledge into a trail guidebook, The Boulder Open Space and Mountain Parks Accessible Trails and Sites. The guide, specifically aimed for the disabled, takes the reader on a tour through 30 trails in Boulder with pointers for handling hard spots and accommodations. The handbook also includes special features ranging from how to find the best shady spots to helping those with memory loss re-engage with nature.

Phil Gaines returns to discuss how leaders can stay connected to their frontline customers and employees. When it comes to a successful enterprise, no question, this can’t happen without frontline employees. By dealing directly with customers, frontline workers not only have high drive and insight but represent a company’s values through their service. However, before a leader can develop a frontline staff, he must first be willing to model these values to frontline customers. As Gaines notes, for park directors, this means being intentional with respect to availability, managing volume, and empowering people. For instance, if a ranger wants to inspire his customers on a park visit, the best thing to do is view the experience through their perspective and gauge feedback directly. Once this type of connection is established, the ranger can then analyze the feedback as a manager and apply the appropriate changes if necessary.  Ultimately, if a leader wants to be more effective, it starts with knowing, interacti

In this edition of the Park Leaders Show, Phil Gaines returns to discuss the importance of staying relevant on the job. For many employers, relevant can seem like a relative term. What’s relevant for one job description isn’t necessarily relevant for another; however, when we consider the value in staying relevant, we find the attitude involved is necessary to relating to broader audiences, employees, and clients.  According to Gaines, staying relevant means we engage cultural changes and trends into our learning pursuits. With many functions shared among multiple generations, it’s essential today’s managers and leaders distinguish timeless versus temporary within their references. By using current tools to analyze and communicate information, supervisors will ultimately be able to better relate to their workforce.

In this edition of the Park Leaders Show, JP Boneyard, Creative Director of The Fifty-Nine Parks Print Series and producer of the National Poster Retrospecticus, discusses how he got into curating, hosting events, and what the screen printing process is like. Stirred by national history and preservation, Boneyard started the Fifty-Nine Parks Print Series, in part, to tour his collection of over 400 hand-printed posters across the globe. A master of handcrafted posters, Boneyard’s aim is to draw attention to the beauty of national parks and hopes future generations will continue to find new ways to capture scenic glory.

In this edition of the Park Leaders Show, Jon Jarvis, Executive Director of the Institute for Parks, People and Biodiversity at the University of California Berkeley, returns to discuss his new book on conservation as well as recent tour tales. As Jarvis notes, in an era marked by diversity and technology, the need to capture unity in conservation is significant. With emerging generations active on sociopolitical issues, it’s important the scientists of today pour into the people of tomorrow. Motivated by this, Jarvis talks about what it means to engage conservation at the local level and how to communicate environmental strategies to those passionate about societal justice.  

In this edition of the Park Leaders Show, Phil Gaines returns to discuss the dichotomy between leadership and management. When understanding the difference between leadership and management, it’s important to note how they compliment. While managers emphasize job completion and managing tasks, leaders prioritize influence, inspiring and enabling others to contribute. More specifically, managers give oversight and leaders share insight. Despite the contrast in means, the bottom line always comes down to motivation. The question is: How do we define these means in a way that moves projects and people towards outcomes and goals? As Gaines explains, there are several ways to answer this. Whether it involves leadership and/or management tactic, the key always comes down to empowering people to empower a process.

In this special edition of the Park Leaders Show, Brennan McAuley and retired Director of the National Park Service, Jonathan Jarvis, discuss the value of relationships in leadership and mentorship roles. When leading through mentorship, it’s essential to view counsel as a two-way street. Even in new hire situations, knowing where and when to receive advice and where and when to give advice is critical to professional development. For instance, when is the best time to criticize a subordinate? When is the best time to take on an outside project during an exceptional circumstance? What qualifies as an exceptional circumstance? Often, it takes building quality relationships to not only mature the intelligence around our skill, but serve in light of our limitations and potential. No matter what we do as leaders from self-learning to conflict management, the key is seeing effectiveness as groundwork laid for future generations. Put another way, the drive and passion we employ today sets the tone for tomorrow.

Phil Gaines returns to the Park Leaders Show to discuss how to persevere during uncomfortable working conditions. For most of us, troubleshooting workplace drama is nothing new.  Whether it involves a supervisor or an ethical dilemma, no question there’s no ‘one-size-fits-all’ approach to managing conflicts. Still, while approaches will vary by case, as long as we aim to survive the issue, we can ultimately fix the issue. As Phil explains, the first step in correcting a problem is to understand the problem. By knowing why a particular conflict is occurring, we can better be the change we crave, standing firm in the face of adversity. In some cases, this requires channeling empathy; in others, this means seeking a mentor and inquiring what has worked before in similar situations. Whatever approach we employ, it’s imperative we stay consistent in our humility. Even if it means we fall on our sword, as long as we respond out of conviction, we’ll improve the predicament.

In this episode, Brennan McAuley returns to the Park Leaders Show to discuss his national park career and experiences as a NPS trainee. Having recently graduated from the law enforcement academy, McAuley also shares insights on how his experiences as a Temple University student and Pro Ranger Program member readied him for his new potential role at Fredericksburg & Spotsylvania National Military Park.  

In this episode, Phil Gaines shares ideas on how leaders can improve the ethics of their conservation. For park leaders, protecting parks is a tedious and challenging issue. While staff efforts are important, these efforts must include education with respect to waste management since many people lack awareness or responsibility. As Gaines points out, if we want to improve conservation ethics, then we must find ways to not only reach more people but communicate ‘trash’ under the covering of accountability and hospitality. By providing quality customer service and proactive discussion, park leaders can encourage their visitors to see the benefits of conservation ethics as it pertains to federal funding and future generations.

In this episode, Phil Gaines and Dan Cockerell, share ideas on how leaders can improve their communications. For Gaines in the park world, the two greatest challenges to communication are technological distractions and distance. While more communicational avenues can benefit an organization, employing face-to-face interface should remain a priority as part of a well-rounded a communication structure. The more varied the structure, the more reach potential given different people process information in different ways. Furthermore, whatever structure is utilized, there should be some corporately understood matrix concerning communication type and the importance of the information being communicated. As for direct forms of communication involving immediate responses, these should always be used anytime opportunities arise to enhance morale and inspire change. For Cockerell, with so many ways to convey a message, it’s more important for the channel to be authentic than perfect. Additionally, he advises podcasts no

In this episode, South Carolina’s former State Parks Director, Phil Gaines, shares some post-retirement wisdom on marketplace ethics. Having served in multiple executive leadership roles, Gaines points out integrity, is not only the center of ethics but the foundation of sustainable leadership. In order to lead with integrity, there must be a culture of trust that starts from the beginning and endures on the frontlines. Furthermore, before an organization can develop ethical codes, Gaines submits there must first be a foundation marked by character and integrity since the ethical decision isn’t always the right decision. To help sustain standards of excellence, Gaines charges leaders to address mistakes as they happen, to be mindful of future generations, to see organizational functionality as inclusive to character, and to promote authenticity as an extension of integrity. By prioritizing these focus points, the groundwork for better growth, customer service, stewardship, vision, and accountability is laid.

On this episode, director Alex Jablonski reflects on his documentary, ‘Wildland’, which follows a single wildland firefighting crew over the course of one summer. In the film, a firefighting crew contracted through Grayback Forestry builds rapport as they struggle to contain fires in northern California. Influenced by his success in ‘Low and Clear’, a tale of two friends who drift apart during their final fly-flying trip, Jablonski discusses the challenges involved in filming around actual fires while building trust with the firefighters. For many firefighters, not only is the adaptation to life behind a lens difficult, but also the training and action sequences operated under artistic headings. Yet, despite the added pressure, the crew gradually acclimates as they become of age and mature in a dangerous, life-threatening environment. Jablonski also discusses why he pursued rookie firefighters in casting, his priority of narrative, and the reward of confrontational experience in directing.

In this episode, Christina Zerfas discusses her project, "Cans for Kili”, and her mission to impact the environment on local and global scales. Through eco funding, Christina’s team hopes to collect and recycle over 1.2 million aluminum cans not only to sell for scrap metal but also to reduce Indianapolis’s carbon output. In addition to raising funds for reforesting and cleaning efforts, Zerfas also plans to garner proceeds by climbing Mount Kilimanjaro with three C4K team members next fall. The journey will start by planting indigenous trees at the base of the mountain. Then after summiting, the climbers will collect trash on their way back down, recycling it properly before returning home. Zerfas reminds us whether or not we’re climbing a mountain in Africa, we can all play a part in increasing local awareness through recycling to benefit future cities all over the world. By thinking green in our own communities, we can inspire the same in others far from home.

On this episode of the Park Leaders Show, James Fester, an educator, part-time volunteer, and Google-certified innovator, discusses park-based learning and its place in the classroom. When people think of parks, they often don’t think of education. As a result, many schools lack awareness of educational resources provided by county, state, and national parks. To bridge the gap, Fester unpacks a three-part program designed to facilitate connection through project-based learning. By serving as setup support, the initiative would not only help teachers facilitate learning but allow students to lead assignments and park rangers to participate in the process. Moving forward, Fester’s team plans to develop free, project-based download units teachers can use in the classroom while continuing to collaborate with parks in developing curriculums.

What are people looking for in the outdoors? Public spaces are becoming more culturally diverse and the parks services, resources, facilities, etc need to reflect these changes. Recent graduates are also facing different challenges in the parks recreation and tourism management field these days. For example, drones are now a thing to have to consider. Dr. Myron Floyd joins the Park Leaders show to discuss health in the parks. He is the department head and professor in parks recreation and tourism management at the North Carolina State University. There is a clear connection between having a park nearby and more opportunity for physical activity and your health. Parks have both physical and mental health benefits. They also provide community benefits because they help bring people together. Green spaces help alleviate stress, improve your mood, and can help people recover from demanding cognitive tasks.   Up and coming leaders should be able to deal with unpredictable challenges and have critical thinking skil

Leadership is not black and white. Once you have a leadership position, most of the decisions and situations you face will not be clear-cut or obvious on what you should do. Not black and white situations.  Most leaders how to operate in the gray areas. If you have set your operation up correctly, black and white decisions are made on the front line.   When you are making decisions in the gray area, you have to take information, advice, data, and make a decision based on your values and what is good for your people.  And then don't look back. Make your decision and keep moving forward.  Later, if you find out it wasn't the right decision, you make an adjustment as needed.  If you are a leader, working in the gray is your new normal.   

This episode is the start of something special. Phil Gaines, retired Director of South Carolina State Parks, is going to be a semi-regular guest co-host on the Park Leaders Show.  When parks lose a long-time leader like Phil, we lose so much knowledge and experience. By finding new ways to continue to bring past experiences into the work up and coming leaders are doing, we can continue to build the legacy of parks.  Empowerment is an overused phrase and an underused practice. Leaders naturally want to have their hand in everything that happens. It is hard to let go and let other people do work that may impact your reputation.  True empowerment is having front-line employees with the confidence and authority to make decisions.  In order to empower employees, you have to be comfortable and confident in your vision.  In this episode, we discuss what empowerment really is and why you need to adopt the idea to become a leader. We also give insight into how to begin to pass some of your responsibility and authority

When someone visits a park and they are curious, what is the first thing they want to do? Ask a ranger.  Park Rangers are icons of parks and one of the reasons people enjoy talking with Rangers is because they can answer your questions about nature.  Now, you no longer have to seek out a Park Ranger in a park to get an answer to your question.  Park Rangers Jess Phillips and Crystal Lloyd from North Carolina State Parks have launched the Ask a Ranger Podcast.  Jess Phillips from William B Umstead State Park and Crystal Lloyd from Falls Lake State Recreation Area teamed up to launch a podcast to be able to reach people who can't or haven't visited their parks.  Rangers Jess and Crystal share their story of how they started the podcast and some of the episodes they have created. They also offer advice on how you can start a podcast for your own park or agency.  Park Rangers educate the public every day. A podcast is no different. It is just a new and different tool to allow you to reach new people.